Terms & Conditions

1.  24/7 On-spot Repair Support

ReadyAssist will provide free service & support in the event of a Vehicle breakdown due to Flat tyre, drained battery, any minor electrical and mechanical problems, wrong fuel filling, lost/misplaced key or accidents.

In the event of a flat tyre, we will support the Customer by fixing the puncture or by fixing the valve pin or by replacing the tube, based on the nature of the repair needed. The service labor and conveyance fee will be free of cost to the Vehicles under our coverage. Incase of a puncture fixing, the service is free for upto One (1) puncture fixing and more than one puncture fixing will be charged as per the actuals to the customer. All the tyres will be checked for air pressure and air filling will be done as per the OEM guidelines. Stephney change will be done incase of a major problem like wheel rim bent etc which cannot be fixed on the spot by the equipment carried by our Mechanics. Incase the Customer opt for getting it fixed by a local vendor with the help of our Mechanics, then such incidental charges will be additional and needs to be borne by the Customer including the conveyance incurred during such facilitation.

In the event of a drained battery situation, we will help the Customer by jump-starting the Vehicle. We will also check the battery voltage and recommend the Customer for next steps incase if the battery voltage is low and below the threshold level required and set by the OEM. If the battery is dead and that needs to be replaced, the Customers can get it organized by our Mechanics locally and expenses associated to such purchase, fixing and conveyance should be borne by the Customer. We request the customers to check the Genuity of the battery and its warranty before purchasing the same from our Mechanics. ReadyAssist will ensure our Mechanics are trained to deliver the best service to Customers, however products and services purchased outside the scope of our work is only a facilitation provided by ReadyAssist and cannot be held responsible for its outcome.

In the event of any minor electrical & mechanical problems we will facilitate with a Mechanic who is skilled to perform the task as per the OEM guidelines. ReadyAssist will bear the Labour cost and conveyance costs to facilitate this service. But the Cost of Material and Spare Parts if required to repair the Vehicle on the spot and any other incidental conveyance to purchase such material & spare parts will be borne by the User. We would also recommend the Customer to take the Vehicle to the nearest authorized workshop to get the Vehicle checked and repaired to avoid further breakdowns in near future. All the repairs & services facilitated under this category will be only on the guidelines of our client or OEM.

In the event of a key locked-out assistance due to broken key, lost key or key locked inside, ReadyAssist will assist the Customer to get the spare key from Customer residence or office which is within 100Kms radius. All cost incurred in facilitating the service should be borne by the Customer. Our representative will handover the spare key only after validating Customer Identity proof and matching the same with Vehicle Ownership. Our support center will coordinate the communication & support required for this service with all the parties.

In the event of an accident or breakdown where the Vehicle requires towing and Customer is at urgency to move from the location, we will designate our Mechanic to take custody of the Vehicle till the Vehicle is towed or handed over to an authorized personal by ReadyAssist or our client or the Customer. The custody service is capped at 8 Hours in case the Vehicle is not towed or mobilized for any reasons beyond the scope of work of ReadyAssist. For such extended support, ReadyAssist will charge 250Rs for every additional hours of support.

2. Emergency Fuel Delivery (two (2) Times in a year)

In the event a Customer runs out of fuel (Petrol or Diesel), ReadyAssist will assist with upto five (5) liters of emergency fuel delivered through a Jerrycan. ReadyAssist will bear the cost of facilitating the service including the conveyance cost. The fuel cost needs to be borne by the Customer as per the actuals. ReadyAssist might not be able to deliver the fuel brand or type of Customer choice and the applicability of this service is based on the availability of fuel stations within fifty (50) Kilometers from the location of incident reported.

Our representative will directly fill the fuel to Customer Vehicle after getting the quantity and fuel type validated by the Customer. Our representative will not deliver the fuel-can with fuel to the Customer at any situation, it can be only filled to the Vehicle directly by us.

3. Battery Swapping / Charging Service (EV Only)

In the event of a fully drained battery or dead battery for EV Vehicles, ReadyAssist will assist in getting replacement batteries for swapping from nearest authorized personal or entity as per OEM guidelines or arrange for a mobile charging setup. The adaptors required for Charing for connecting the Vehicle to the standard Universal power socket must be provided by the Customer. The fuel cost, incidental cost, service cost & conveyance cost required for operating such mobile power generators are to be fully borne by the Customers. Facilitation of batteries for swapping will be applicable only within 50Kms Radius.

4. Free Towing Service (upto fifty (50) Kilometers) - Regular

In the event of a breakdown or key locked out or dead battery (EV) or wrong fuel filling which can not be fixed on the spot through our services, then the Customer Vehicle will be towed to an authorized workshop as instructed by the client. The towing will be free for the first fifty (50) Kilometers from the incident location and beyond 50KMs will be charged to the Customers directly as per the pertaining market rates.

5. Free Accidental Towing (upto fifty (50) Kilometers)

In the event of a accident due to which the Vehicle is in a non-drivable condition and which can not be fixed on the spot through our services, then the Customer Vehicle will be towed to an authorized workshop as instructed by the client. The towing will be free for the first fifty (50) Kilometers from the incident location and beyond fifty 50 kilometers will be charged to the Customers directly as per the pertaining market rates.

6. SourceAccident recovery Support - Crane Support

In the event of an accident or if the Vehicle gets stuck in ditches, mud or snow, ReadyAssist will organize the nearest available vendor who can facilitate lifting/extraction of Vehicle or such similar services. All the cost incurred in rendering this service has to be borne by the Customer fully. ReadyAssist cannot be held liable or responsible for any damages caused to Customer Vehicle while trying to render such services by our vendor.

7. Free ambulance Support (Incase of accidents)

ReadyAssist will facilitate free ambulance service to Customers in the event of an accident or any medical emergency while driving or on the road. ReadyAssist will bear the cost of such service provided for upto 50KMs from the incident location. ReadyAssist do not guaranty or undertake any performance guaranty or efficiency of the service due to its nature of operation. The service is subject to availability of vendors who render such services in the incident location. ReadyAssist will be unaware of the situation if the incident is not reported by Customer, or his/her co-passenger or by other means of technology integrations and cannot be held responsible for any consequences thereof. Customer cannot request for reimbursements of the expenses self incurred by using such service.

8. Taxi Support (Only incase of a breakdown or Accident and upto fifty (50) Kilometers)

In the event of a complete immobilization of Customer Vehicle due to a breakdown or accident, ReadyAssist will provide free Taxi support upto One Hundred (100) Kilometers twice in a year through its vendors. Incase of unavailability of ReadyAssist vendors in Customer incident location, the service can be self-facilitated by Customer and the cost incurred for the same will be reimbursed by ReadyAssist to the Customer bank account within Seven (7) working days after receiving all the required details from the Customer. The maximum reimbursement is capped at Indian Rupees Three Thousand (INR 3000/-) including taxes and other incidental charges.

Customers are required to submit the original bills and a cover letter with details of the reimbursement. This service is applicable only incase the Customer Vehicle is completely immobilized and cannot be repairs within next Twenty - Four (24) hours of the incident time.

9. Accommodation (incase of Breakdown/Accident - One (1) Night)

In the event of a complete immobilization of Customer Vehicle due to a breakdown or accident, ReadyAssist will provide free Accommodation support for a night through its partner accommodation providers. Incase of unavailability of ReadyAssist vendors in Customer incident location, the service can be self-facilitated by Customer and the cost incurred for the same will be reimbursed by ReadyAssist to the Customer bank account within seven (7) working days after receiving all the required details from the Customer. The maximum reimbursement is capped at Indian Rupees Three Thousand (INR - 3000/-) including taxes and other incidental charges.

Customers are required to submit the original bills and a cover letter with details of the reimbursement. This service is applicable only incase the Customer Vehicle is completely immobilized and cannot be repairs within next 24 hours of the incident time.

10.  24/7 Legal Assistance on phone call

ReadyAssist will facilitate thirty (30) minutes of free legal assistance on call to Customers for consulting matters related to issues arising out of accidents. The initial thirty (30) minutes consultation is provided free but if the Customer wants to extend the service with the same lawyer, then the additional charges incurred for the same had to be fully borne by the Customer and paid directly to the lawyer or the entity facilitating such services. Any consequence of such services are at the sole responsibility of Customer and ReadyAssist cannot be held responsible for the same.

11.  24/7 Doctor on phone call

ReadyAssist will facilitate thirty (30) minutes of free medical consultation on call to Customers for consulting matters related to medical and health issues arising out of accidents or any injuries during driving. This is only a medical consultation for quick first aid support and cannot be considered as a replacement for regular treatments. The initial thirty (30) minutes consultation is provided free but if the Customer wants to extend the service with the same doctor, then the additional charges incurred for the same had to be fully borne by the Customer and paid directly to the doctor or the entity facilitating such services. Any consequence of such services are at the sole responsibility of Customer and ReadyAssist cannot be held responsible for the same.