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Terms & Conditions

1.  24/7 On-spot Repair Support

ReadyAssist will provide free service & support in the event of a Vehicle breakdown due to Flat tyre, drained battery, any minor electrical and mechanical problems, wrong fuel filling, lost/misplaced key or accidents.

In the event of a flat tyre, we will support the Customer by fixing the puncture or by fixing the valve pin or by replacing the tube, based on the nature of the repair needed. The service labor and conveyance fee will be free of cost to the Vehicles under our coverage. Incase of a puncture fixing, the service is free for upto One (1) puncture fixing and more than one puncture fixing will be charged as per the actuals to the customer. All the tyres will be checked for air pressure and air filling will be done as per the OEM guidelines. Stephney change will be done incase of a major problem like wheel rim bent etc which cannot be fixed on the spot by the equipment carried by our Mechanics. Incase the Customer opt for getting it fixed by a local vendor with the help of our Mechanics, then such incidental charges will be additional and needs to be borne by the Customer including the conveyance incurred during such facilitation.

In the event of a drained battery situation, we will help the Customer by jump-starting the Vehicle. We will also check the battery voltage and recommend the Customer for next steps incase if the battery voltage is low and below the threshold level required and set by the OEM. If the battery is dead and that needs to be replaced, the Customers can get it organized by our Mechanics locally and expenses associated to such purchase, fixing and conveyance should be borne by the Customer. We request the customers to check the Genuity of the battery and its warranty before purchasing the same from our Mechanics. ReadyAssist will ensure our Mechanics are trained to deliver the best service to Customers, however products and services purchased outside the scope of our work is only a facilitation provided by ReadyAssist and cannot be held responsible for its outcome.

In the event of any minor electrical & mechanical problems we will facilitate with a Mechanic who is skilled to perform the task as per the OEM guidelines. ReadyAssist will bear the Labour cost and conveyance costs to facilitate this service. But the Cost of Material and Spare Parts if required to repair the Vehicle on the spot and any other incidental conveyance to purchase such material & spare parts will be borne by the User. We would also recommend the Customer to take the Vehicle to the nearest authorized workshop to get the Vehicle checked and repaired to avoid further breakdowns in near future. All the repairs & services facilitated under this category will be only on the guidelines of our client or OEM.

In the event of a key locked-out assistance due to broken key, lost key or key locked inside, ReadyAssist will assist the Customer to get the spare key from Customer residence or office which is within 100Kms radius. All cost incurred in facilitating the service should be borne by the Customer. Our representative will handover the spare key only after validating Customer Identity proof and matching the same with Vehicle Ownership. Our support center will coordinate the communication & support required for this service with all the parties.

In the event of an accident or breakdown where the Vehicle requires towing and Customer is at urgency to move from the location, we will designate our Mechanic to take custody of the Vehicle till the Vehicle is towed or handed over to an authorized personal by ReadyAssist or our client or the Customer. The custody service is capped at 8 Hours in case the Vehicle is not towed or mobilized for any reasons beyond the scope of work of ReadyAssist. For such extended support, ReadyAssist will charge 250Rs for every additional hours of support.

2. Emergency Fuel Delivery (two (2) Times in a year)

In the event a Customer runs out of fuel (Petrol or Diesel), ReadyAssist will assist with upto five (5) liters of emergency fuel delivered through a Jerrycan. ReadyAssist will bear the cost of facilitating the service including the conveyance cost. The fuel cost needs to be borne by the Customer as per the actuals. ReadyAssist might not be able to deliver the fuel brand or type of Customer choice and the applicability of this service is based on the availability of fuel stations within fifty (50) Kilometers from the location of incident reported.

Our representative will directly fill the fuel to Customer Vehicle after getting the quantity and fuel type validated by the Customer. Our representative will not deliver the fuel-can with fuel to the Customer at any situation, it can be only filled to the Vehicle directly by us.

3. Battery Swapping / Charging Service (EV Only)

In the event of a fully drained battery or dead battery for EV Vehicles, ReadyAssist will assist in getting replacement batteries for swapping from nearest authorized personal or entity as per OEM guidelines or arrange for a mobile charging setup. The adaptors required for Charing for connecting the Vehicle to the standard Universal power socket must be provided by the Customer. The fuel cost, incidental cost, service cost & conveyance cost required for operating such mobile power generators are to be fully borne by the Customers. Facilitation of batteries for swapping will be applicable only within 50Kms Radius.

4. Free Towing Service (upto fifty (50) Kilometers) - Regular

In the event of a breakdown or key locked out or dead battery (EV) or wrong fuel filling which can not be fixed on the spot through our services, then the Customer Vehicle will be towed to an authorized workshop as instructed by the client. The towing will be free for the first fifty (50) Kilometers from the incident location and beyond 50KMs will be charged to the Customers directly as per the pertaining market rates.

5. Free Accidental Towing (upto fifty (50) Kilometers)

In the event of a accident due to which the Vehicle is in a non-drivable condition and which can not be fixed on the spot through our services, then the Customer Vehicle will be towed to an authorized workshop as instructed by the client. The towing will be free for the first fifty (50) Kilometers from the incident location and beyond fifty 50 kilometers will be charged to the Customers directly as per the pertaining market rates.

6. SourceAccident recovery Support - Crane Support

In the event of an accident or if the Vehicle gets stuck in ditches, mud or snow, ReadyAssist will organize the nearest available vendor who can facilitate lifting/extraction of Vehicle or such similar services. All the cost incurred in rendering this service has to be borne by the Customer fully. ReadyAssist cannot be held liable or responsible for any damages caused to Customer Vehicle while trying to render such services by our vendor.

7. Free ambulance Support (Incase of accidents)

ReadyAssist will facilitate free ambulance service to Customers in the event of an accident or any medical emergency while driving or on the road. ReadyAssist will bear the cost of such service provided for upto 50KMs from the incident location. ReadyAssist do not guaranty or undertake any performance guaranty or efficiency of the service due to its nature of operation. The service is subject to availability of vendors who render such services in the incident location. ReadyAssist will be unaware of the situation if the incident is not reported by Customer, or his/her co-passenger or by other means of technology integrations and cannot be held responsible for any consequences thereof. Customer cannot request for reimbursements of the expenses self incurred by using such service.

8. Taxi Support (Only incase of a breakdown or Accident and upto fifty (50) Kilometers)

In the event of a complete immobilization of Customer Vehicle due to a breakdown or accident, ReadyAssist will provide free Taxi support upto One Hundred (100) Kilometers twice in a year through its vendors. Incase of unavailability of ReadyAssist vendors in Customer incident location, the service can be self-facilitated by Customer and the cost incurred for the same will be reimbursed by ReadyAssist to the Customer bank account within Seven (7) working days after receiving all the required details from the Customer. The maximum reimbursement is capped at Indian Rupees Three Thousand (INR 3000/-) including taxes and other incidental charges.

Customers are required to submit the original bills and a cover letter with details of the reimbursement. This service is applicable only incase the Customer Vehicle is completely immobilized and cannot be repairs within next Twenty - Four (24) hours of the incident time.

9. Accommodation (incase of Breakdown/Accident - One (1) Night)

In the event of a complete immobilization of Customer Vehicle due to a breakdown or accident, ReadyAssist will provide free Accommodation support for a night through its partner accommodation providers. Incase of unavailability of ReadyAssist vendors in Customer incident location, the service can be self-facilitated by Customer and the cost incurred for the same will be reimbursed by ReadyAssist to the Customer bank account within seven (7) working days after receiving all the required details from the Customer. The maximum reimbursement is capped at Indian Rupees Three Thousand (INR - 3000/-) including taxes and other incidental charges.

Customers are required to submit the original bills and a cover letter with details of the reimbursement. This service is applicable only incase the Customer Vehicle is completely immobilized and cannot be repairs within next 24 hours of the incident time.

10.  24/7 Legal Assistance on phone call

ReadyAssist will facilitate thirty (30) minutes of free legal assistance on call to Customers for consulting matters related to issues arising out of accidents. The initial thirty (30) minutes consultation is provided free but if the Customer wants to extend the service with the same lawyer, then the additional charges incurred for the same had to be fully borne by the Customer and paid directly to the lawyer or the entity facilitating such services. Any consequence of such services are at the sole responsibility of Customer and ReadyAssist cannot be held responsible for the same.

11.  24/7 Doctor on phone call

ReadyAssist will facilitate thirty (30) minutes of free medical consultation on call to Customers for consulting matters related to medical and health issues arising out of accidents or any injuries during driving. This is only a medical consultation for quick first aid support and cannot be considered as a replacement for regular treatments. The initial thirty (30) minutes consultation is provided free but if the Customer wants to extend the service with the same doctor, then the additional charges incurred for the same had to be fully borne by the Customer and paid directly to the doctor or the entity facilitating such services. Any consequence of such services are at the sole responsibility of Customer and ReadyAssist cannot be held responsible for the same.

GENERAL TERMS AND CONDITIONS

  1. Our Customers are requested to read and agree to this Terms & Conditions, Privacy policy and Service related information before availing any of ReadyAssist Services.
  2. ReadyAssist Services are provided 24/7 across PAN India. On-Demand Services are provided only within the defined locations here
  3. Day and Night charges may vary accordingly. Timings - Day shall be considered from 8AM to 8PM and Night shall be considered from 8PM to 8AM
  4. For any spares, consumables, fines, statutory compliances, toll, parking and applicable taxes are charged as per the actuals.
  5. ReadyAssist shall provide services only if the Customer provides a copy of any government ID. In case of any mismatch in the Government ID of the individual and the Vehicle ownership documents, ReadyAssist may deny providing such Services to the Customer and shall intimate the respective Government department to take necessary actions.
  6. ReadyAssist services are not applicable under an event where the driver of the Vehicle is found to be in any of the situations listed here - under the influence of alcohol, drugs, toxins or narcotics not medically prescribed, under the age of 18 years, without a valid driving license, participation in a criminal or offence act, exceeding the limit of number of passengers driver permitted to travel, carrying over weight load than the permitted weight.
  7. ReadyAssist will strive and ensure to provide services within the stipulated time, however ReadyAssist is not responsible for any delay caused by conditions beyond the control of ReadyAssist like traffic jams, riots, road blocks, route diversions, rain, flood, any natural calamities, Failure of partner service providers, rallies, state bandh etc.
  8. In case of misuse of our services, non-payment of services charges, misbehaving to our technicians/employees - ReadyAssist reserves all the rights to bar a Customer's Subscription/profile/service and take necessary legal action against Customer.
  9. ReadyAssist is not responsible for any incorrect information provided by our Customers while booking a service/Subscription and the consequences caused thereafter.
  10. ReadyAssist shall not be held responsible for any damages caused while rendering any services.
  11. Customers are requested to demand the Mechanic to provide the necessary Spares bills.
  12. ReadyAssist has taken all measures to provide a safe and secure service to our stranded Customers. We have ReadyAssist field force on request to support female Customers during incidents at night times. However, we would request every Customer to be aware and cautious regarding safety and security and to report the nearest police station if in case of any threat. ReadyAssist shall ensure all necessary support in best interest and ReadyAssist shall not be legally liable for any safety and security concerns.
  13. ReadyAssist can take in-charge of situations during medical emergency where the Customer is fully or partially in unconscious stage. ReadyAssist team will take care of all the expenses made until we entrust the responsibility of the Customer/victim to a concerned family member or friend or any other concerned person. The actual expenses incurred till that point needs to be reimbursed to ReadyAssist by the family member of the Customer within three (3) days. ReadyAssist will intimate to the concerned authority only incase if the Customer has not updated his/her emergency contact.
  14. The Subscription Plan is Vehicle specific, once you link the Subscription Plan to a particular Vehicle registration number, the service can be availed to the specific Vehicle only. In case if the Customer has multiple Vehicles, the Customer shall buy multiple Subscription Plans for different Vehicles. However, if Customer is not subscribed to any plan, the Customer can avail our On-Demand Services only in specified location in case of Emergency Roadside Assistance paying per incident cost.
  15. The Vehicle shall be towed only in case of any major repairs. 2Wheelers will be towed in Flatbed towing. 4Wheelers will be towed in two types of towing:
    • Lifting Towing - 4W Lifting towing will be used in case of when the wheels are jammed in front or back and also if the car is stuck in mud or pot hole where it needs to be lifted from on spot.
    • Flatbed towing - Flatbed towing will be used only when all four (4) wheels are in moveable condition, mostly in case of any Mechanical Breakdown.
    • In case where all four (4) wheels are jammed, Recovery crane service/Accident Recovery will be used to load the car into flatbed towing truck.
  16. In case of consecutive request of same service for a same Vehicle under the Subscription Plan will call for an investigation to research on the situation to recommend the best possible fix for the issue. The Customer will be charged for a service, if incase the Customer submits the same service request again without fulfilling the recommended fix by ReadyAssist.
  17. ReadyAssist shall provide Instant Convenience Cash Allowance (Only in case of Accidents) to the Customers only after the Service Provider visits the location and validates the Vehicle details against the purchased Subscription Plan. Service Provider shall also confirm that the Vehicle is not fit for driving at the accident site; in such cases ReadyAssist shall transfer the Instant Convenience Cash Allowance to the Injured Customer. ReadyAssist shall not be responsible for the accuracy or completeness of any information provided by the Customer. If the bank details provided by the Customer are inaccurate or incomplete ReadyAssist reserves the right to not provide the Instant Convenience Cash Allowance to the Customer. The banking information of the injured Customer and the Customer who purchased the Subscription Plan should match.
  18. ReadyAssist services under the Subscriptions Plans are not available for immobilization resulting from damages caused by intervention of police or other authorities, Vehicles kept in non-roadworthy conditions or not serviced in accordance with the manufacturer's recommendations.
  19. Authorization to contact - By agreeing to this terms & conditions, a Customer availing our service through app request or website or through any other medium is authorizing ReadyAssist to use their contact information like Phone number, email ID & address for further communication by SMS or Calls or emails.
  20. ReadyAssist is authorized to add or change any or all the terms and conditions at its own discretion at any time without prior intimation. So we would request our Customers to visit our Terms & Conditions and other relevant contents before availing any service
  21. ReadyAssist is a brand owned and operated by Sundaravijayam Automobile Services Private Limited with CIN : U63031KA2018PTC119111 & GSTIN : 29ABBCS2203G1ZO and having its registered office address as Site 157-158, 159-160, Begur Hobli, Bommanahalli, Bengaluru Urban, Karnataka - 560103.

ReadyAssist provides 24/7 on the spot breakdown support, flat tyre puncture repairs, fixes for starting problems, battery jumpstart & towing service to customers through our annual subscriptions & on-demand. ReadyAssist services are available across any nook and corner of India to our customers through the subscription model. Customers in cities like Bengaluru, Mumbai, Mysore, Gurugram, Delhi, Pune, Chennai, Hyderabad, Jaipur, Ahmedabad, Indore, Patna, Kolkata, Bhuvaneshwar, Chandigarh, Udaipur, Surat, Nagpur, Nasik, Vishakapatnam, Vijayawada, Coimbatore, Mangalore, Trivandrum, Kochi, Calicut, Guwahati, Goa, Pondicherry & Lucknow can avail our services through an on-demand model as well.

ReadyAssist provides 24/7 onspot breakdown support & towing service anytime anywhere in India. Our services includes Onspot flat tyre fixing for Tube & Tubeless puncture, spare tyre change, stepney change, battery jumpstart, clutch cable replacements, acceleratory cable replacements, spark plug replacement, onspot minor repairs, emergency fuel delivery, bike flatbed towing, car flatbed towing, car safe-lift towing, car chain-lift towing. We support all the models for the brands like Audi, BMW, Benz, Landrover, Prosche, Honda, Hyundai, Toyota, Mahindra, TATA, Jaguar, Nissan, Dustan, Maruti Suzuki, Ford, Harley Davidson, Ducati, Kia, KTM, Hero, Bajaj, Hyosung, Yahama, Royal Enfield, TVS, kawasaki, LML, Triumph, Indian Motorcycle, Aprilia, Suzuki Hayabuza, Intruder. Our services on demand are available anywhere in cities like Bengaluru, Mumbai, Mysore, Gurugram, Delhi, Pune, Chennai & Hyderabad including Koramangala, Indiranagar, Yelankha, Peenya, Rajajinagar, Malleshwaram, CV Raman Nagar, Vasanth Nagar, MG Road, Ulsoor, Madiwala, Singasandara, Bomanahalli, Electronic city, Bannerghatta Road, NICE Road, BTM, Jayanagar, JP Nagar, Banashankari, Banaswadi, HRBR Layout, Kamanahalli, Kalyan Nagar, Nagawara, Manyata Tech Park, Hebbal, RT Nagar, EcoSpace, Belandur, CESNA Tech Park, RMZ Infinity, Domlur, EGL (Embassy Golf Link), Bagmanae Tech Park, Audugodi, Uttarahalli, Vijayanagar, Nagarbhavi, Sarjapur, Outring Road, Hosa Road, Whitefield, ITPL, Marthahalli, HAL, Old Airport Road, Jeevan Bhima Nagar, Tippasandara, Mahadevpura, KR Puram, Yeshwantpur, HSR Layout, Madhapur , Kondapur, Gachibowli , Jubilee Hills , Banjara Hills, Begumpet , Secunderabad, Ameerpet , Kukatpally , Hi Tech City, Mehdipatnam, Film Nagar, Ameerpet, Lakdikapul, Manikonda, Financial district, Miyapur, Lingampalli / Lingampally, Hafeezpet, Old Bowenpally, Bala Nagar, Tarnaka, Somajiguda, Attapur, Moosapet, Borabanda, Botanical garden.

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