Privacy & Policy

Last updated on 09th August, 2021

  This Privacy Policy ("Policy") describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our ReadyAssist Application, made available by Sundaravijayam Automobile Services Private Limited ("ReadyAssist", "Company", "we", "us" and "our"), a private company established under the laws of India having its registered office at Site no. 157-158, 159-160, The Pearl, Begur Hobli, Bommanahalli,(Bangalore) Urban, Karnataka, 560103

The terms "You", and "Your" refer to the Customer/User of ReadyAssist Application. The term "Services" refer to any service that shall be completed by the User on ReadyAssist Application. By clicking on the "Allow" button on the Application, You accept this Privacy Policy and agree to be legally bound by the same. If You do not agree to the Privacy Policy, please do not use or access ReadyAssist Application.

Please read this Privacy Policy before using ReadyAssist Application or submitting any personal information to ReadyAssist Application. This Policy is part and incorporated within, and is to be read along with the Terms and Conditions.

USER’S CONSENT

By using ReadyAssist Application, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with the Policy.

INFORMATION COLLECTED

In order to enhance the User experience and provide ReadyAssist Services, We collect information about You from two sources: (i) information You affirmatively and voluntarily give to us; and (ii) information automatically collected when You login to our Application. While using ReadyAssist Application, some personal identification information may be collected in a number of ways. We collect your personal information as stated by you when you, register on ReadyAssist Application, perform a transaction/action on ReadyAssist Application in connection with other activities, services, features or resources we make available on ReadyAssist Application .

Information Shared by You: A User may be asked personal information as appropriate. This could include, but may not be restricted to, name, email address, mailing address, phone number, banking details, User's Vehicle Number, Vehicle make and model. This information is necessary to maintain our records about you and to provide ReadyAssist Services. One –Time Password (OTP) shall be sent to the registered mobile number every time to ensure security.

Information we collect from you- with regard to each of your visits to ReadyAssist Application, we will automatically collect and analyze the demographic and other information: Location Information – Depending on the usage of the Application, we shall collect you real time information, or approximate location information as determined through data such as GPS . We request the user to grant permission to allow the device’s location, device's file manager, camera access.

READYASSIST SERVICES

ReadyAssist Application provides You with the following Services ("ReadyAssist Services")
  1. Provides 24/7 on the spot breakdown support, flat tyre repairs, battery jumpstart, key unlock assistance, accidental recovery, emergency fuel service, emergency support on call (sos) & towing service to You through subscriptions models and on - demand Services.
  2. Order placement mechanism for availing ReadyAssist Services on a real time basis;
  3. payment mechanism for the payment of the Order Value by the Customer;
  4. buy or subscribe to the Products or Services of ReadyAssist.

ReadyAssist may, at its absolute sole discretion, add, modify, upgrade, extend, withdraw or alienate any of the ReadyAssist Services listed above from time to time. ReadyAssist does not provide any guarantee to You that the ReadyAssist Services will be made available to You at all times.

DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

  • With Mechanics: We may share your name, vehicle number, vehicle make and model and your location with our Mechanics to complete orders.
  • For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
  • Obligated under the applicable laws or in good faith to respond to court orders and processes; or
  • Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
  • Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
  • Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.
  • For Internal Use: We may share your information with any present or future member of our “Team” (as defined below)or affiliates for our internal business purposes The term "Team" means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
  • We may share your information other than as described in this Policy if we notify you and you consent to the sharing.

USES OF YOUR INFORMATION

It is our intent to inform you before we do that and to tell you what we intend to do with the information. ReadyAssist Application use the information we collect from and about you for a variety of purposes, including to:

  • Time to time add or enhance services available on ReadyAssist Application, ReadyAssist Application will use the Personal Information you provide to facilitate the service requested in order to process and respond to your queries and provide you with customer support.
  • Understand our Users for improvement of the content and features of our Services.
  • Administer our Services and diagnose technical problems.
  • To communicate with you and let be known to ReadyAssist Application your preferences or the Services availed by you for marketing and other promotional activities of our Services.
  • Generate and review reports and data about, and to conduct research on, our User base and Service usage patterns.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • Notify you about changes to our Services.
  • Allow you to participate in interactive features offered through our Services
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

AMENDMENTS TO OUR PRIVACY POLICY

We have the exclusive and unconditional right to change, modify, add, or remove portions of this Policy at any time, without specifically notifying you of such amendments. Any changes or updates will be effective immediately. You should revisit the Policy regularly for any changes. You can determine if changes have been made by checking the “Last Updated” above. If we make any significant changes or amendments to this Policy we will endeavour to provide you with reasonable notice of such changes or amendments, such as via prominent notice on the Application or to your email address on record and where required by applicable law, we shall obtain your consent. To the extent permitted under the applicable law, you continued usage of application after we publish or send notice about our changes or amendments to this Policy shall constitute your consent to the updated Policy.

GRIEVANCES

If you have any queries relating to the processing or usage of information by you in connection with this Policy, please email us at hello@readyassist.in or write to us at the following officer:

Ms Manju Shri Vaithyanthan,
Corporate Legal Officer
Sundaravijayam Automobile Services Private Limited (ReadyAssist) HQ
Site no. 157-158, 159-160, The Pearl, Begur Hobli, Bommanahalli,(Bangalore) Urban, Karnataka, 560103

ReadyAssist provides 24/7 on the spot breakdown support, flat tyre puncture repairs, fixes for starting problems, battery jumpstart & towing service to customers through our annual subscriptions & on-demand. ReadyAssist services are available across any nook and corner of India to our customers through the subscription model. Customers in cities like Bengaluru, Mumbai, Mysore, Gurugram, Delhi, Pune, Chennai, Hyderabad, Jaipur, Ahmedabad, Indore, Patna, Kolkata, Bhuvaneshwar, Chandigarh, Udaipur, Surat, Nagpur, Nasik, Vishakapatnam, Vijayawada, Coimbatore, Mangalore, Trivandrum, Kochi, Calicut, Guwahati, Goa, Pondicherry & Lucknow can avail our services through an on-demand model as well.

ReadyAssist provides 24/7 onspot breakdown support & towing service anytime anywhere in India. Our services includes Onspot flat tyre fixing for Tube & Tubeless puncture, spare tyre change, stepney change, battery jumpstart, clutch cable replacements, acceleratory cable replacements, spark plug replacement, onspot minor repairs, emergency fuel delivery, bike flatbed towing, car flatbed towing, car safe-lift towing, car chain-lift towing. We support all the models for the brands like Audi, BMW, Benz, Landrover, Prosche, Honda, Hyundai, Toyota, Mahindra, TATA, Jaguar, Nissan, Dustan, Maruti Suzuki, Ford, Harley Davidson, Ducati, Kia, KTM, Hero, Bajaj, Hyosung, Yahama, Royal Enfield, TVS, kawasaki, LML, Triumph, Indian Motorcycle, Aprilia, Suzuki Hayabuza, Intruder. Our services on demand are available anywhere in cities like Bengaluru, Mumbai, Mysore, Gurugram, Delhi, Pune, Chennai & Hyderabad including Koramangala, Indiranagar, Yelankha, Peenya, Rajajinagar, Malleshwaram, CV Raman Nagar, Vasanth Nagar, MG Road, Ulsoor, Madiwala, Singasandara, Bomanahalli, Electronic city, Bannerghatta Road, NICE Road, BTM, Jayanagar, JP Nagar, Banashankari, Banaswadi, HRBR Layout, Kamanahalli, Kalyan Nagar, Nagawara, Manyata Tech Park, Hebbal, RT Nagar, EcoSpace, Belandur, CESNA Tech Park, RMZ Infinity, Domlur, EGL (Embassy Golf Link), Bagmanae Tech Park, Audugodi, Uttarahalli, Vijayanagar, Nagarbhavi, Sarjapur, Outring Road, Hosa Road, Whitefield, ITPL, Marthahalli, HAL, Old Airport Road, Jeevan Bhima Nagar, Tippasandara, Mahadevpura, KR Puram, Yeshwantpur, HSR Layout, Madhapur , Kondapur, Gachibowli , Jubilee Hills , Banjara Hills, Begumpet , Secunderabad, Ameerpet , Kukatpally , Hi Tech City, Mehdipatnam, Film Nagar, Ameerpet, Lakdikapul, Manikonda, Financial district, Miyapur, Lingampalli / Lingampally, Hafeezpet, Old Bowenpally, Bala Nagar, Tarnaka, Somajiguda, Attapur, Moosapet, Borabanda, Botanical garden.

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