Terms & Conditions

1.  24/7 On-spot Repair Support

ReadyAssist will provide free service & support in the event of a Vehicle breakdown due to Flat tyre, drained battery, any minor electrical and mechanical problems, wrong fuel filling, lost/misplaced key or accidents.

In the event of a flat tyre, we will support the Customer by fixing the puncture or by fixing the valve pin or by replacing the tube, based on the nature of the repair needed. The service labor and conveyance fee will be free of cost to the Vehicles under our coverage. Incase of a puncture fixing, the service is free for upto One (1) puncture fixing and more than one puncture fixing will be charged as per the actuals to the customer. All the tyres will be checked for air pressure and air filling will be done as per the OEM guidelines. Stephney change will be done incase of a major problem like wheel rim bent etc which cannot be fixed on the spot by the equipment carried by our Mechanics. Incase the Customer opt for getting it fixed by a local vendor with the help of our Mechanics, then such incidental charges will be additional and needs to be borne by the Customer including the conveyance incurred during such facilitation.

In the event of a drained battery situation, we will help the Customer by jump-starting the Vehicle. We will also check the battery voltage and recommend the Customer for next steps incase if the battery voltage is low and below the threshold level required and set by the OEM. If the battery is dead and that needs to be replaced, the Customers can get it organized by our Mechanics locally and expenses associated to such purchase, fixing and conveyance should be borne by the Customer. We request the customers to check the Genuity of the battery and its warranty before purchasing the same from our Mechanics. ReadyAssist will ensure our Mechanics are trained to deliver the best service to Customers, however products and services purchased outside the scope of our work is only a facilitation provided by ReadyAssist and cannot be held responsible for its outcome.

In the event of any minor electrical & mechanical problems we will facilitate with a Mechanic who is skilled to perform the task as per the OEM guidelines. ReadyAssist will bear the Labour cost and conveyance costs to facilitate this service. But the Cost of Material and Spare Parts if required to repair the Vehicle on the spot and any other incidental conveyance to purchase such material & spare parts will be borne by the User. We would also recommend the Customer to take the Vehicle to the nearest authorized workshop to get the Vehicle checked and repaired to avoid further breakdowns in near future. All the repairs & services facilitated under this category will be only on the guidelines of our client or OEM.

In the event of a key locked-out assistance due to broken key, lost key or key locked inside, ReadyAssist will assist the Customer to get the spare key from Customer residence or office which is within 100Kms radius. All cost incurred in facilitating the service should be borne by the Customer. Our representative will handover the spare key only after validating Customer Identity proof and matching the same with Vehicle Ownership. Our support center will coordinate the communication & support required for this service with all the parties.

In the event of an accident or breakdown where the Vehicle requires towing and Customer is at urgency to move from the location, we will designate our Mechanic to take custody of the Vehicle till the Vehicle is towed or handed over to an authorized personal by ReadyAssist or our client or the Customer. The custody service is capped at 8 Hours in case the Vehicle is not towed or mobilized for any reasons beyond the scope of work of ReadyAssist. For such extended support, ReadyAssist will charge 250Rs for every additional hours of support.

2. Emergency Fuel Delivery (two (2) Times in a year)

In the event a Customer runs out of fuel (Petrol or Diesel), ReadyAssist will assist with upto five (5) liters of emergency fuel delivered through a Jerrycan. ReadyAssist will bear the cost of facilitating the service including the conveyance cost. The fuel cost needs to be borne by the Customer as per the actuals. ReadyAssist might not be able to deliver the fuel brand or type of Customer choice and the applicability of this service is based on the availability of fuel stations within fifty (50) Kilometers from the location of incident reported.

Our representative will directly fill the fuel to Customer Vehicle after getting the quantity and fuel type validated by the Customer. Our representative will not deliver the fuel-can with fuel to the Customer at any situation, it can be only filled to the Vehicle directly by us.

3. Battery Swapping / Charging Service (EV Only)

In the event of a fully drained battery or dead battery for EV Vehicles, ReadyAssist will assist in getting replacement batteries for swapping from nearest authorized personal or entity as per OEM guidelines or arrange for a mobile charging setup. The adaptors required for Charing for connecting the Vehicle to the standard Universal power socket must be provided by the Customer. The fuel cost, incidental cost, service cost & conveyance cost required for operating such mobile power generators are to be fully borne by the Customers. Facilitation of batteries for swapping will be applicable only within 50Kms Radius.

4. Free Towing Service (upto fifty (50) Kilometers) - Regular

In the event of a breakdown or key locked out or dead battery (EV) or wrong fuel filling which can not be fixed on the spot through our services, then the Customer Vehicle will be towed to an authorized workshop as instructed by the client. The towing will be free for the first fifty (50) Kilometers from the incident location and beyond 50KMs will be charged to the Customers directly as per the pertaining market rates.

5. Free Accidental Towing (upto fifty (50) Kilometers)

In the event of a accident due to which the Vehicle is in a non-drivable condition and which can not be fixed on the spot through our services, then the Customer Vehicle will be towed to an authorized workshop as instructed by the client. The towing will be free for the first fifty (50) Kilometers from the incident location and beyond fifty 50 kilometers will be charged to the Customers directly as per the pertaining market rates.

6. SourceAccident recovery Support - Crane Support

In the event of an accident or if the Vehicle gets stuck in ditches, mud or snow, ReadyAssist will organize the nearest available vendor who can facilitate lifting/extraction of Vehicle or such similar services. All the cost incurred in rendering this service has to be borne by the Customer fully. ReadyAssist cannot be held liable or responsible for any damages caused to Customer Vehicle while trying to render such services by our vendor.

7. Free ambulance Support (Incase of accidents)

ReadyAssist will facilitate free ambulance service to Customers in the event of an accident or any medical emergency while driving or on the road. ReadyAssist will bear the cost of such service provided for upto 50KMs from the incident location. ReadyAssist do not guaranty or undertake any performance guaranty or efficiency of the service due to its nature of operation. The service is subject to availability of vendors who render such services in the incident location. ReadyAssist will be unaware of the situation if the incident is not reported by Customer, or his/her co-passenger or by other means of technology integrations and cannot be held responsible for any consequences thereof. Customer cannot request for reimbursements of the expenses self incurred by using such service.

8. Taxi Support (Only incase of a breakdown or Accident and upto fifty (50) Kilometers)

In the event of a complete immobilization of Customer Vehicle due to a breakdown or accident, ReadyAssist will provide free Taxi support upto One Hundred (100) Kilometers twice in a year through its vendors. Incase of unavailability of ReadyAssist vendors in Customer incident location, the service can be self-facilitated by Customer and the cost incurred for the same will be reimbursed by ReadyAssist to the Customer bank account within Seven (7) working days after receiving all the required details from the Customer. The maximum reimbursement is capped at Indian Rupees Three Thousand (INR 3000/-) including taxes and other incidental charges.

Customers are required to submit the original bills and a cover letter with details of the reimbursement. This service is applicable only incase the Customer Vehicle is completely immobilized and cannot be repairs within next Twenty - Four (24) hours of the incident time.

9. Accommodation (incase of Breakdown/Accident - One (1) Night)

In the event of a complete immobilization of Customer Vehicle due to a breakdown or accident, ReadyAssist will provide free Accommodation support for a night through its partner accommodation providers. Incase of unavailability of ReadyAssist vendors in Customer incident location, the service can be self-facilitated by Customer and the cost incurred for the same will be reimbursed by ReadyAssist to the Customer bank account within seven (7) working days after receiving all the required details from the Customer. The maximum reimbursement is capped at Indian Rupees Three Thousand (INR - 3000/-) including taxes and other incidental charges.

Customers are required to submit the original bills and a cover letter with details of the reimbursement. This service is applicable only incase the Customer Vehicle is completely immobilized and cannot be repairs within next 24 hours of the incident time.

10.  24/7 Legal Assistance on phone call

ReadyAssist will facilitate thirty (30) minutes of free legal assistance on call to Customers for consulting matters related to issues arising out of accidents. The initial thirty (30) minutes consultation is provided free but if the Customer wants to extend the service with the same lawyer, then the additional charges incurred for the same had to be fully borne by the Customer and paid directly to the lawyer or the entity facilitating such services. Any consequence of such services are at the sole responsibility of Customer and ReadyAssist cannot be held responsible for the same.

11.  24/7 Doctor on phone call

ReadyAssist will facilitate thirty (30) minutes of free medical consultation on call to Customers for consulting matters related to medical and health issues arising out of accidents or any injuries during driving. This is only a medical consultation for quick first aid support and cannot be considered as a replacement for regular treatments. The initial thirty (30) minutes consultation is provided free but if the Customer wants to extend the service with the same doctor, then the additional charges incurred for the same had to be fully borne by the Customer and paid directly to the doctor or the entity facilitating such services. Any consequence of such services are at the sole responsibility of Customer and ReadyAssist cannot be held responsible for the same.

GENERAL TERMS AND CONDITIONS

  1. Our Customers are requested to read and agree to this Terms & Conditions, Privacy policy and Service related information before availing any of ReadyAssist Services.
  2. ReadyAssist Services are provided 24/7 across PAN India. On-Demand Services are provided only within the defined locations here
  3. Day and Night charges may vary accordingly. Timings - Day shall be considered from 8AM to 8PM and Night shall be considered from 8PM to 8AM
  4. For any spares, consumables, fines, statutory compliances, toll, parking and applicable taxes are charged as per the actuals.
  5. ReadyAssist shall provide services only if the Customer provides a copy of any government ID. In case of any mismatch in the Government ID of the individual and the Vehicle ownership documents, ReadyAssist may deny providing such Services to the Customer and shall intimate the respective Government department to take necessary actions.
  6. ReadyAssist services are not applicable under an event where the driver of the Vehicle is found to be in any of the situations listed here - under the influence of alcohol, drugs, toxins or narcotics not medically prescribed, under the age of 18 years, without a valid driving license, participation in a criminal or offence act, exceeding the limit of number of passengers driver permitted to travel, carrying over weight load than the permitted weight.
  7. ReadyAssist will strive and ensure to provide services within the stipulated time, however ReadyAssist is not responsible for any delay caused by conditions beyond the control of ReadyAssist like traffic jams, riots, road blocks, route diversions, rain, flood, any natural calamities, Failure of partner service providers, rallies, state bandh etc.
  8. In case of misuse of our services, non-payment of services charges, misbehaving to our technicians/employees - ReadyAssist reserves all the rights to bar a Customer's Subscription/profile/service and take necessary legal action against Customer.
  9. ReadyAssist is not responsible for any incorrect information provided by our Customers while booking a service/Subscription and the consequences caused thereafter.
  10. ReadyAssist shall not be held responsible for any damages caused while rendering any services.
  11. Customers are requested to demand the Mechanic to provide the necessary Spares bills.
  12. ReadyAssist has taken all measures to provide a safe and secure service to our stranded Customers. We have ReadyAssist field force on request to support female Customers during incidents at night times. However, we would request every Customer to be aware and cautious regarding safety and security and to report the nearest police station if in case of any threat. ReadyAssist shall ensure all necessary support in best interest and ReadyAssist shall not be legally liable for any safety and security concerns.
  13. ReadyAssist can take in-charge of situations during medical emergency where the Customer is fully or partially in unconscious stage. ReadyAssist team will take care of all the expenses made until we entrust the responsibility of the Customer/victim to a concerned family member or friend or any other concerned person. The actual expenses incurred till that point needs to be reimbursed to ReadyAssist by the family member of the Customer within three (3) days. ReadyAssist will intimate to the concerned authority only incase if the Customer has not updated his/her emergency contact.
  14. The Subscription Plan is Vehicle specific, once you link the Subscription Plan to a particular Vehicle registration number, the service can be availed to the specific Vehicle only. In case if the Customer has multiple Vehicles, the Customer shall buy multiple Subscription Plans for different Vehicles. However, if Customer is not subscribed to any plan, the Customer can avail our On-Demand Services only in specified location in case of Emergency Roadside Assistance paying per incident cost.
  15. The Vehicle shall be towed only in case of any major repairs. 2Wheelers will be towed in Flatbed towing. 4Wheelers will be towed in two types of towing:
    • Lifting Towing - 4W Lifting towing will be used in case of when the wheels are jammed in front or back and also if the car is stuck in mud or pot hole where it needs to be lifted from on spot.
    • Flatbed towing - Flatbed towing will be used only when all four (4) wheels are in moveable condition, mostly in case of any Mechanical Breakdown.
    • In case where all four (4) wheels are jammed, Recovery crane service/Accident Recovery will be used to load the car into flatbed towing truck.
  16. In case of consecutive request of same service for a same Vehicle under the Subscription Plan will call for an investigation to research on the situation to recommend the best possible fix for the issue. The Customer will be charged for a service, if incase the Customer submits the same service request again without fulfilling the recommended fix by ReadyAssist.
  17. ReadyAssist services under the Subscriptions Plans are not available for immobilization resulting from damages caused by intervention of police or other authorities, Vehicles kept in non-roadworthy conditions or not serviced in accordance with the manufacturer's recommendations.
  18. Authorization to contact - By agreeing to this terms & conditions, a Customer availing our service through app request or website or through any other medium is authorizing ReadyAssist to use their contact information like Phone number, email ID & address for further communication by SMS or Calls or emails.
  19. ReadyAssist is authorized to add or change any or all the terms and conditions at its own discretion at any time without prior intimation. So we would request our Customers to visit our Terms & Conditions and other relevant contents before availing any service
  20. ReadyAssist is a brand owned and operated by Sundaravijayam Automobile Services Private Limited with CIN : U63031KA2018PTC119111 & GSTIN : 29ABBCS2203G1ZO and having its registered office address as Site 157-158, 159-160, Begur Hobli, Bommanahalli, Bengaluru Urban, Karnataka - 560103.
Last updated on 07th August, 2021

Payment Terms:

All payments made against the ReadyAssist Services on the ReadyAssist Application by you shall be compulsorily be in Indian Rupees acceptable in the Republic of India. ReadyAssist Application will not facilitate transactions with respect to any other form of currency with respect to ReadyAssist Services made on ReadyAssist Application. You can pay by

  1. credit card or debit card or net banking or UPI Payments;
  2. any other RBI approved payment method at the time of booking an Order; or
  3. credit or debit card or cash at the time of delivery.

You understand, accept and agree that the payment facility provided by ReadyAssist is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving cash payment, collection and remittance facility for the transactions on the Application using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, ReadyAssist is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.

Cancellation and Refund Policy

ReadyAssist shall confirm and initiate the ReadyAssist Services only upon receiving the confirmation from you. If You wish to cancel a ReadyAssist Service on the ReadyAssist Application, You shall select the cancel option on the ReadyAssist Application. It is to be noted that You may have to pay a cancellation fee for transactions initiated on the ReadyAssist Application for which work has already been commenced by the Mechanic, as the case may be. With respect to work commenced by Mechanic the cancellation fee will be charged to You which will be in accordance with the cancellation and refund policies of such Orders.

ReadyAssist may cancel the transaction initiated by You on the ReadyAssist Application, if:

If the Service cannot be completed for reasons that are not in control of ReadyAssist, ReadyAssist shall initiate the Refund for the cancelled the order. ReadyAssist shall refund for such cancelled order, as per the table mentioned below:

PAYMENT METHOD REFUND SOURCE TAT
Net Banking Source 5-7 Business Days
Debit/Credit Cards Source 5-7 Business Days
UPI Source 5-7 Business Days
Phone Pe (Wallet)/Wallets-Paytm/Mobikwik/Freecharge Source 5-7 Business Days

All decisions with respect to refunds will be at the sole discretion of ReadyAssist and in accordance with ReadyAssist’s internal refund policy (Refund Metrics) and the same shall be final and binding. All refunds initiated by ReadyAssist shall be refunded to the financial source account from which, You have initiated the transaction on the Platform.

Last updated on 07th August, 2021

Acceptance of Terms

These Terms of Use (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to use of the ReadyAssist website at www.readyassist.in (the "Site") and related mobile or software application ("ReadyAssist Application") including but not limited to delivery of information via the website whether existing or in the future that link to the Terms (collectively, the "Services").

These Terms are effective for all existing and future ReadyAssist Customers, including but without limitation to Customers having access to "ReadyAssist Site and ReadyAssist Application".

Please read the Terms carefully before using the ReadyAssist Application or registering on ReadyAssist Application or accessing any material or information through the ReadyAssist Application.

For the purposes of these Terms of Use, the term "ReadyAssist" or 'Us' or 'We' refers to Sundaravijayam Automobile Services Private Limited (ReadyAssist). The term 'You' refers to the Customer or User or Visitor of ReadyAssist Application shall mean any natural or legal person who shall transact or place order on ReadyAssist Application by providing registration data while registering on the ReadyAssist Application as a registered user. ReadyAssist Mechanic shall mean any individual providing Services to the Customers through the ReadyAssist Application. When You use our services, You will be subject to the terms, guidelines and policies applicable to such service and as set forth in these Terms of Use. As long as you comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use our Application and services. Mechanic is individual entrepreneurs engaged with ReadyAssist on a voluntary, non-exclusive and principal to principal basis to provide aforementioned services. ReadyAssist does not exercise control on the Mechanics and the relationship between the Mechanics and ReadyAssist is not that of an agent and principal or employee and employer.

In order to use the Services, you must first agree to the Terms. You can accept the Terms by:

Eligibility to use the services

  1. You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
  2. Compliance with Laws. You are in compliance with all laws and regulations in India for access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party(ies).

Changes to the terms

ReadyAssist may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of ReadyAssist Application after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

Translation of the terms

ReadyAssist may provide a translation of the English version of the Terms into other languages. You understand and agree that any translation of the Terms into other languages is only for your convenience and that the English version shall govern the terms of your relationship with ReadyAssist. Furthermore, if there are any inconsistencies between the English version of the Terms and its translated version, the English version of the Terms shall prevail over others.

Registration:

  1. You shall be permitted to access ReadyAssist Application, avail the ReadyAssist Services and connect with the Mechanics on ReadyAssist Application only upon creating an Account or Profile (as defined below) and obtaining a registration on the ReadyAssist Application. Your personal information including but not limited to your name, contact details, valid phone number, email id, Vehicle number and Vehicle make and model and bank details for payment while registering on ReadyAssist Application.
  2. As a part of the Registration, when you log into the application with your registered mobile number. One-Time Password (OTP) shall be sent to the registered mobile number every time to ensure security.
  3. You agree and accept that as on the date of Your registration on ReadyAssist Application, the information provided by You is complete, accurate and up-to-date. You shall be required to promptly inform ReadyAssist of the same, in writing, at least 1 (one) week prior to the date on which such change shall take effect. You acknowledge and accept that ReadyAssist has not independently verified the information provided by You. ReadyAssist shall in no way be responsible or liable for the accuracy or completeness of any information provided by You. If You provide any information that is untrue, inaccurate, not current or incomplete, or ReadyAssist has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ReadyAssist reserves the right to suspend or terminate Your Account (defined below) and refuse any and all current or future use of ReadyAssist Application (or any portion thereof) at any time.

Customer Account, Password, and Security

Provision of the services being offered by ReadyAssist

  1. ReadyAssist is constantly evolving in order to provide the best possible experience and information to its Customers. You acknowledge and agree that the form and nature of the Services which ReadyAssist provides, may require affecting certain changes in it, therefore, ReadyAssist reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the site without any prior notice.
  2. ReadyAssist Application or the Application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.
  3. ReadyAssist shall use Your location based information that is captured by ReadyAssist through global positioning system when You are using Your mobile device to request a ReadyAssist Service on its ReadyAssist Application. Such location based information shall be used by ReadyAssist only to facilitate and improve the ReadyAssist Application Services being offered to You.

ReadyAssist Services

ReadyAssist Application provides You with the following Services ("ReadyAssist Services")

ReadyAssist may, at its absolute sole discretion, add, modify, upgrade, extend, withdraw or alienate any of the ReadyAssist Services listed above from time to time. ReadyAssist does not provide any guarantee to You that the ReadyAssist Services will be made available to You at all times.

GENERAL TERMS APPLICABLE TO ALL USERS

1. Representations and Warranties

  1. Subject to compliance with the Terms of Use, ReadyAssist grants You a non-exclusive, limited privilege to access and use this Application and the ReadyAssist Services.
  2. You agree to use ReadyAssist Application only: (i) for purposes that are permitted by this Terms of Use; and (ii) in accordance with any applicable law, regulation or generally accepted practices or guidelines. You agree not to engage in activities that may adversely affect the use of ReadyAssist Application by other Customers.
  3. You represent and warrant that You have not received any notice from any third party or any governmental authority and no litigation is pending against You in any court of law, which prevents You from accessing ReadyAssist Application and/or availing the ReadyAssist Services.
  4. You represent and warrant that You are legally authorised to view and access ReadyAssist Application and avail the ReadyAssist Services.
  5. Further, You undertake not to:(i) defame, abuse, harass, threaten or otherwise violate the legal rights of others; (ii) publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, disparaging, ethnically objectionable, obscene, indecent or unlawful topic, name, material or information; (iii) do any such thing that may harms minors in any way; (iv) engage in any activity that interferes with or disrupts access to ReadyAssist Application (or the servers and networks which are connected to ReadyAssist Application ); (v) attempt to gain unauthorized access to any portion or feature of ReadyAssist Application , any other systems or networks connected to ReadyAssist Application , to any ReadyAssist server, or through ReadyAssist Application , by hacking, password mining or any other illegitimate means; (vi) probe, scan or test the vulnerability of ReadyAssist Application or any network connected to ReadyAssist Application , nor breach the security or authentication measures on ReadyAssist Application or any network connected to ReadyAssist Application. (vii) You may not reverse look-up, trace or seek to trace any information on any other Customer, of or visitor to, ReadyAssist Application, to its source, or exploit ReadyAssist Application or information made available or offered by or through ReadyAssist Application , in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided on ReadyAssist Application ; (viii) disrupt or interfere with the security of, or otherwise cause harm to, ReadyAssist Application , systems resources, accounts, passwords, servers or networks connected to or accessible through ReadyAssist Application or any affiliated or linked sites; (ix) use any device or software to interfere or attempt to interfere with the proper working of ReadyAssist Application or any transaction being conducted on ReadyAssist Application , or with any other person's use of ReadyAssist Application ; (x) use ReadyAssist Application or any material or ReadyAssist Property for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Company or other third parties; (xi) falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; (xii) violate any applicable laws or regulations for the time being in force within or outside India or anyone's right to privacy or personality; (xiii) violate the Terms of Use contained herein or elsewhere; (xiv) threatens the unity, integrity, defence, security or sovereignty of India, friendly relation with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting for any other nation; and (xv) reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from ReadyAssist Application .
  6. You agree and acknowledge that the use of the ReadyAssist Services offered by ReadyAssist is at Your sole risk and that ReadyAssist disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any Services are excluded to the fullest extent permitted by law.
  7. Without prejudice to the above, ReadyAssist makes no representation or warranty that the ReadyAssist Services will meet Your requirements.
  8. All materials/content on our ReadyAssist Application (except any third party content available on ReadyAssist Application ), including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other elements (collectively, "Material") are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by ReadyAssist. You acknowledge and agree that the Material is made available for limited, non-commercial, personal use only. Except as specifically provided herein or elsewhere in our Application, no Material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose other than the purposes stated under this Terms of Use, by any person or entity, without ReadyAssist's prior express written permission. You may not add, delete, distort, or otherwise modify the Material. Any unauthorized attempt to modify any Material, to defeat or circumvent any security features, or to utilize our ReadyAssist Application or any part of the Material for any purpose other than its intended purposes is strictly prohibited. Subject to the above restrictions under this Clause, ReadyAssist hereby grants You a non-exclusive, freely revocable (upon notice from ReadyAssist), non-transferable access to view the Material on ReadyAssist Application.

2. Disclaimers

Whilst we endeavour to ensure that the information available on or through ReadyAssist is correct, up to date and accurate we do not warrant the accuracy and completeness of such material. In particular (but without limitation), ReadyAssist permits you to access and receive information supplied by third parties. The third parties submitting this information are responsible for ensuring that material submitted is accurate and complies with relevant laws and codes. We will not be responsible to you for the conduct of any such third party or for any error or inaccuracy in any material they supply. Although we aim to offer you the best service possible, we make no promise that Services will meet your requirements. We cannot guarantee that Services will be fault free or continuously available. Your access to ReadyAssist may occasionally be restricted to allow for repairs, maintenance or the introduction of new features.

3. Liability

To the fullest extent permitted by law, we exclude all liability to you for any loss of profit, loss of opportunity, loss of earnings, loss of anticipated earnings or loss of data or for any indirect or consequential losses howsoever arising out of your use of ReadyAssist or any fault or problem relating to or any content received via ReadyAssist. Nothing in these terms of use shall exclude or limit our liability for death or personal injury due to our negligence or for fraudulent misrepresentation or for any other liability which can not be excluded or limited under applicable law. Your statutory rights as a consumer are not affected by these Terms and Conditions.

4. Termination of Services

We may suspend or cancel your registration and/ or terminate your access to ReadyAssist if you are in breach of these Terms of Use or have made improper use of ReadyAssist Services. You may cancel your registration at any time by informing us in writing. If you do so you must stop using The Services. The suspension, cancellation or termination of your registration and your right to use The Services shall not affect either party' s statutory right or liabilities.

5. Intellectual Property

  1. ReadyAssist Application and process, and their selection and arrangement, including but not limited to, all text, videos, graphics, Customer interfaces, visual interfaces, sounds and music (if any), artwork, algorithm and computer code (and any combination thereof), except any third party software available on ReadyAssist Application , is owned by ReadyAssist ("ReadyAssist Property") and the design, structure, selection, co-ordination, expression, look and feel and arrangement of such ReadyAssist Property is protected by copyright, patent and trademark laws, and various other intellectual property rights. You are not permitted to use ReadyAssist Property without the prior written consent of ReadyAssist.
  2. The trademarks, logos and service marks displayed on ReadyAssist Application ("Marks") are the property of ReadyAssist, except any trademark, logos and service marks of third parties available on ReadyAssist Application . You are not permitted to use the Marks without the prior consent of ReadyAssist or such third party as may be applicable.

6. Indemnification and Limitation of Liability

  1. You agree to indemnify, defend and hold harmless ReadyAssist and its affiliates including but not limited to its officers, directors, consultants, agents and employees ("Indemnitees") from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Indemnitees that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any obligation, covenant, representation or warranty by You pursuant to these Terms of Use. Further, You agree to hold the Indemnitees harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of ReadyAssist Application, ReadyAssist Services, any misrepresentation with respect to the data or information provided by You in relation to the Account, Your violation of the Terms of Use, or Your violation of any rights of another, including any intellectual property rights.
  2. In no event shall the Indemnitees, be liable to You or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, arising out of or in connection with Your use of or access to ReadyAssist Application or ReadyAssist Property on ReadyAssist Application .
  3. You indemnification obligation under the Terms of Use will survive the termination of Your Account or use of ReadyAssist Application or ReadyAssist Services.
  4. Subject to applicable laws, in no event will ReadyAssist or its employees aggregate liability, arising from or related to the ReadyAssist Services or the use of ReadyAssist Application shall not exceed INR 100 for any and all causes of actions brought by You or on behalf of You.
  5. ReadyAssist Application and the ReadyAssist Services are only available to Customers located in India. Customers shall not access or use ReadyAssist Application from any other jurisdiction except for India. If a Customer access or uses ReadyAssist Application from any other jurisdiction except for India, the Customer shall be liable to comply with all applicable laws and ReadyAssist shall not be liable for the same, whatsoever.

7. Privacy and Cookies

The ReadyAssist Application includes areas where you are requested to input information about yourself. Any information you submit to us shall be subject to the terms of our Privacy Policy. We use cookies on our website. By registering use you are consenting to our use of cookies

8. General

All notices shall be given to us via email or by post using the contact details set out in the Contact Us section, or to you at either the email or postal address you provide during registration. We may revise these Terms of Use at any time. You are expected to check these Terms of Use from time to time to take notice of any changes we make as they are legally binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our website.

9. Applicable Law

These Terms of Use will be subject to the laws of Bangalore India and the courts shall have jurisdiction to resolve any disputes between us.

10. Grievances

If you have any queries relating to the processing or usage of information by you in connection with this Policy, please email us at hello@readyassist.in or write to us at the following officer:

Ms. Manju Shri
Corporate Legal Officer
legal@readyassist.in
Sundaravijayam Automobile Services Private Limited (ReadyAssist) HQ
Site no. 157-158, 159-160, The Pearl, Begur Hobli, Bommanahalli, Bangalore, Bengaluru (Bangalore) Urban, Karnataka, 560103

1. What is Emergency Roadside Assistance?

Roadside Assistance is an emergency On-Spot Service that can be availed in case of any Vehicle breakdown, which assists in mobilizing your Vehicle. Roadside Assistance covers services like Flat Tyre Support, Battery Jumpstart, Minor Repair, Stepney Change, Custody Service, Emergency Fuel Delivery (only in case of no fuel on road), Key unlock assistance, Towing Service In-case of Mechanical Breakdown and Accidental Towing, Free ambulance Support (In case of accidents), Accident recovery Support, Crane Support, Taxi Support, Accommodation.

2. What are the different kinds of Roadside Assistance Subscription Plans available with ReadyAssist?

ReadyAssist has different Subscription Plans like Basic, Pro and Elite for Bikes and Cars. ReadyAssist Subscription Plans may vary from time to time which is defined here

3. What is the validity of a Roadside Assistance Subscription Plan?

Generally, a Subscription Plan is valid for One (1) Year; however we also have Micro Level Subscription plans where the validity is as per product definition.

4. Why am I not allowed to avail a service immediately after buying a Subscription Plan?

There is a defined cooling period of Twenty-Four (24) - Seventy - Two (72) hours* from the purchase time which enables Customer to have any updates or changes in the basic information provided in the purchased Subscription Plan, also to avoid any misuse of the Subscription Plan *cooling period depends on the respective product purchased. Refer product definition for further details.

5. I have purchased a Roadside Assistance Subscription Plan from an authorized seller of ReadyAssist, how do I avail the services?

The Subscription Plan contains a scratch card with code, which has to be registered/activated through ReadyAssist Customer App (Super App) or by visiting our website to register basic Personal Information and Vehicle details. (www.readyassist.in)

6. Can I use my Roadside Assistance Subscription plan for my other Vehicle?

No, the Subscription Plan is Vehicle specific, once you link the Subscription Plan to a particular Vehicle registration number, the service can be availed to the specific Vehicle only. In case if the Customer has multiple Vehicles, the Customer shall buy multiple Subscription Plans for different Vehicles. However, if Customer is not subscribed to any plan, the Customer can avail our On-Demand Services only in specified location in case of Emergency Roadside Assistance paying per incident cost.

7. What are the different services that are covered under the Roadside Assistance Subscriptions Plan?

The Services covered under Subscription Plan are as below

8. What is the Turn Around Time (TAT) for a service?

ReadyAssist shall strive and ensure to provide services faster than fastest to the designated locations. The Turnaround time shall be thirty (30) minutes - forty (40) minutes, however ReadyAssist shall not be responsible for any delay caused by conditions beyond the control of ReadyAssist like traffic jams, riots, road blocks, route diversions, rain, flood, heavy snowfall, any natural calamities, rallies, state bandh, etc.

9. Will the Roadside Assistance Subscription Plan cover the major repairs?

No, generally Subscription Plan covers any repairs that can be performed on-spot with minimal support to mobilize the stranded Vehicle. However, we will assist you with towing the Vehicle to the nearest repair centre in case of major repairs.

10. Why am I charged extra despite being the subscribed Customer of ReadyAssist?

Subscription Plan covers a set of services to mobilize the Vehicle on-spot, during the repairs there might be requirement of additional services or support like spares/Consumables/Crane Support/Toll charges/Parking Charges/Permit Charges if any to mobilize the Vehicle and that will incur additional cost/local charges, which is to be borne by Customer.

11. What is the procedure for a Fuel Delivery Service?

We can assist in delivery of fuel to the spot in case there is a need for. Maximum & Minimum two (2) litres for bike and five (5) litres for car will be delivered. The Customer shall provide a Government ID (Aadhaar card/Pan Card) for security purposes. The fuel shall be filled into the Vehicle fuel tank directly by our Service Provider and will not be delivered to the Customer's hand. In cases where the fuel cannot be filled in the Vehicle by our Service Provider, then the order will be cancelled. In such cases, it will be considered as one (1) Incident. However, the cost of the fuel shall be borne by the Customer as per fuel station invoice

12. Is an First Information Report (FIR) required for availing the towing service?

First Information Report (FIR) is not mandatory for all towing service. However, in case of an accidental Vehicle Recovery/Towing needs a minimum of Police Clearance Certificate to avail the service. There is a cap of ninety (90) minutes waiting period from the time the tow Vehicle reaching the spot, in-case there is any documentation pending for legal clearance, and if failed the same will be considered as one incident

13. How do I identify what kind of towing service should I book for my Vehicle? Should it be a flatbed towing or a lifting towing?

The Vehicle will be towed only in case of major repair. 2W will be towed in Flatbed towing. 4W will be towed in two types of towing:

  1. Lifting Towing - 4W Lifting towing will be used in case of when the wheels are jammed in front or back and also if the car is stuck in mud or pot hole where it needs to be lifted from on spot.
  2. Flatbed towing
    • Flatbed towing will be used only when all four (4) wheels are in moveable condition, mostly in case of any Mechanical Breakdown.
    • In case where all four (4) wheels are jammed, Recovery crane service/Accident Recovery * will be used to load the car into flatbed towing truck.
*Recovery Crane/Accident Recovery Support shall attract additional charges.
14. How many kilometers of towing are covered under my Subscription Plan?

Generally, Subscription Plan covers fifty (50) kilometers of towing service per incident. The kilometers coverage varies according to the different Subscription Plans from the pickup to drop Location (twenty (20) kilometers - Two Hundred and Fifty (250) kilometers).

15. When do I avail for a key unlock assistance?

Key Unlock assistance is a service where you can take assistance in unlocking your Vehicle in situations where the key is lost/misplaced or locked inside the Vehicle for any reason. In case there is limitation in accessing (Electronically programmed key, Premium Vehicles, Laser cut keys) the Vehicle will be towed to the nearest service centre. To avail this service, it is mandatory for owner of the Vehicle to be present at the time of task.

16. Would you provide assistance even if some other member of the family is driving the subscribed Vehicle?

Yes, the Subscription Plan is Vehicle specific and can be availed by any authorized person related to the Vehicle owner with a valid ID card (except key unlock and towing services).

17. Can I avail a service after consuming all the free incidents?

Yes, you being an esteemed Customer of ReadyAssist, even after all the free incidents are utilized; you can still avail any service under Pay and Avail method at any time.

18. Are there any additional charges payable at the time of service for a subscribed Customer?

Yes, at times there might be Additional Puncture/Spares/Consumables/Crane Service/Parking charges/Permit Charges/Toll Charges/any additional Services or Extra kilometers driven over and above the defined kilometer's as per the Subscription Plans (in-case of towing), in all the above situations additional charges will apply.

19. In what instances will I be denied for a service by ReadyAssist?

ReadyAssist shall not provide services for person under the influence of alcohol, drugs, toxins or narcotics not medically prescribed, under the age of eighteen (18) years, without a valid driving license, participation in a criminal offence or act, exceeding the limit of number of passengers permitted to travel, carrying overweight load than the permitted weight.

20. Whether crane support is provided in case of an accident?

Yes, Customer will be charged in case of cranes used to recover a Vehicle from accident spots. Customer has to pay as per invoice provided by ReadyAssist.

21. How do I avail the taxi support?

Taxi reimbursement can be claimed only when the Vehicle breaks down: If the service is requested after 8PM and/or our Service Provider is unable to fix the Vehicle due to any major repair. Claim can be raised up to Indian Rupees One Thousand only (INR – 1000/-) for fifty (50) kilometers. Customer has to provide invoice to claim the amount. Amount will be reimbursed within seven (7) working days

22. How do I avail the accommodation service?

Customer can claim accommodation reimbursement only when Vehicle breaks down after 8 PM and/or our Service Provider is unable to fix the Vehicle due to any major repair. Claim can be raised up to Indian Rupees One Thousand and Five Hundred (INR 1500/-). Customer will need to provide invoice within three (3) days. Amount will be reimbursed within seven (7) working days from the date of receipt of invoice.

23. Can I cancel my Subscription Plan?

Yes, you can cancel the Subscription Plan anytime. However, Subscriptions Plans are non-refundable.

24. Can I change my subscription plan after purchase?

Yes, you can only upgrade the plan anytime within the Cooling period

25. Am I allowed to change/modify my Vehicle details after purchasing a Subscription Plan?

Yes, you can change/modify the Subscription Plan anytime within the Cooling period.

26. Whom do I contact in case of sales & service-related queries?

We have 24/7 Customer Support through call/WhatsApp chat/Web Chat/App Chat on which any of your queries or concerns can be addressed.

27. Where do I find all my Subscription details with ReadyAssist?

You can use Customer App (Super App) or by visiting ReadyAssist website and login with your registered mobile number and validate with a One - Time Password (OTP) to access your profile with Subscription Plan Details.

28. Is ReadyAssist service available across all the locations in India?

Yes, ReadyAssist provides Pan India Support for Subscribed Customers. However, there are few locations we provide limited support due to some Operational Restrictions.

29. Can I avail a service at midnight 2am?

Yes, ReadyAssist provides 24/7 Roadside Assistance anytime, anywhere in India.

30. Will ReadyAssist guarantee the availability of emergency medical support at all times?

ReadyAssist in good spirit ensures and tries its best to provide support to all its Customers, however it depends on the services available at different locations.