Terms & Conditions
ReadyAssist will provide free service & support in the event of a Vehicle breakdown due to Flat tyre, drained battery, any minor electrical and mechanical problems, wrong fuel filling, lost/misplaced key or accidents.
In the event of a flat tyre, we will support the Customer by fixing the puncture or by fixing the valve pin or by replacing the tube, based on the nature of the repair needed. The service labor and conveyance fee will be free of cost to the Vehicles under our coverage. Incase of a puncture fixing, the service is free for upto One (1) puncture fixing and more than one puncture fixing will be charged as per the actuals to the customer. All the tyres will be checked for air pressure and air filling will be done as per the OEM guidelines. Stephney change will be done incase of a major problem like wheel rim bent etc which cannot be fixed on the spot by the equipment carried by our Mechanics. Incase the Customer opt for getting it fixed by a local vendor with the help of our Mechanics, then such incidental charges will be additional and needs to be borne by the Customer including the conveyance incurred during such facilitation.
In the event of a drained battery situation, we will help the Customer by jump-starting the Vehicle. We will also check the battery voltage and recommend the Customer for next steps incase if the battery voltage is low and below the threshold level required and set by the OEM. If the battery is dead and that needs to be replaced, the Customers can get it organized by our Mechanics locally and expenses associated to such purchase, fixing and conveyance should be borne by the Customer. We request the customers to check the Genuity of the battery and its warranty before purchasing the same from our Mechanics. ReadyAssist will ensure our Mechanics are trained to deliver the best service to Customers, however products and services purchased outside the scope of our work is only a facilitation provided by ReadyAssist and cannot be held responsible for its outcome.
In the event of any minor electrical & mechanical problems we will facilitate with a Mechanic who is skilled to perform the task as per the OEM guidelines. ReadyAssist will bear the Labour cost and conveyance costs to facilitate this service. But the Cost of Material and Spare Parts if required to repair the Vehicle on the spot and any other incidental conveyance to purchase such material & spare parts will be borne by the User. We would also recommend the Customer to take the Vehicle to the nearest authorized workshop to get the Vehicle checked and repaired to avoid further breakdowns in near future. All the repairs & services facilitated under this category will be only on the guidelines of our client or OEM.
In the event of a key locked-out assistance due to broken key, lost key or key locked inside, ReadyAssist will assist the Customer to get the spare key from Customer residence or office which is within 100Kms radius. All cost incurred in facilitating the service should be borne by the Customer. Our representative will handover the spare key only after validating Customer Identity proof and matching the same with Vehicle Ownership. Our support center will coordinate the communication & support required for this service with all the parties.
In the event of an accident or breakdown where the Vehicle requires towing and Customer is at urgency to move from the location, we will designate our Mechanic to take custody of the Vehicle till the Vehicle is towed or handed over to an authorized personal by ReadyAssist or our client or the Customer. The custody service is capped at 8 Hours in case the Vehicle is not towed or mobilized for any reasons beyond the scope of work of ReadyAssist. For such extended support, ReadyAssist will charge 250Rs for every additional hours of support.
In the event a Customer runs out of fuel (Petrol or Diesel), ReadyAssist will assist with upto five (5) liters of emergency fuel delivered through a Jerrycan. ReadyAssist will bear the cost of facilitating the service including the conveyance cost. The fuel cost needs to be borne by the Customer as per the actuals. ReadyAssist might not be able to deliver the fuel brand or type of Customer choice and the applicability of this service is based on the availability of fuel stations within fifty (50) Kilometers from the location of incident reported.
Our representative will directly fill the fuel to Customer Vehicle after getting the quantity and fuel type validated by the Customer. Our representative will not deliver the fuel-can with fuel to the Customer at any situation, it can be only filled to the Vehicle directly by us.
In the event of a fully drained battery or dead battery for EV Vehicles, ReadyAssist will assist in getting replacement batteries for swapping from nearest authorized personal or entity as per OEM guidelines or arrange for a mobile charging setup. The adaptors required for Charing for connecting the Vehicle to the standard Universal power socket must be provided by the Customer. The fuel cost, incidental cost, service cost & conveyance cost required for operating such mobile power generators are to be fully borne by the Customers. Facilitation of batteries for swapping will be applicable only within 50Kms Radius.
In the event of a breakdown or key locked out or dead battery (EV) or wrong fuel filling which can not be fixed on the spot through our services, then the Customer Vehicle will be towed to an authorized workshop as instructed by the client. The towing will be free for the first fifty (50) Kilometers from the incident location and beyond 50KMs will be charged to the Customers directly as per the pertaining market rates.
In the event of a accident due to which the Vehicle is in a non-drivable condition and which can not be fixed on the spot through our services, then the Customer Vehicle will be towed to an authorized workshop as instructed by the client. The towing will be free for the first fifty (50) Kilometers from the incident location and beyond fifty 50 kilometers will be charged to the Customers directly as per the pertaining market rates.
In the event of an accident or if the Vehicle gets stuck in ditches, mud or snow, ReadyAssist will organize the nearest available vendor who can facilitate lifting/extraction of Vehicle or such similar services. All the cost incurred in rendering this service has to be borne by the Customer fully. ReadyAssist cannot be held liable or responsible for any damages caused to Customer Vehicle while trying to render such services by our vendor.
ReadyAssist will facilitate free ambulance service to Customers in the event of an accident or any medical emergency while driving or on the road. ReadyAssist will bear the cost of such service provided for upto 50KMs from the incident location. ReadyAssist do not guaranty or undertake any performance guaranty or efficiency of the service due to its nature of operation. The service is subject to availability of vendors who render such services in the incident location. ReadyAssist will be unaware of the situation if the incident is not reported by Customer, or his/her co-passenger or by other means of technology integrations and cannot be held responsible for any consequences thereof. Customer cannot request for reimbursements of the expenses self incurred by using such service.
In the event of a complete immobilization of Customer Vehicle due to a breakdown or accident, ReadyAssist will provide free Taxi support upto One Hundred (100) Kilometers twice in a year through its vendors. Incase of unavailability of ReadyAssist vendors in Customer incident location, the service can be self-facilitated by Customer and the cost incurred for the same will be reimbursed by ReadyAssist to the Customer bank account within Seven (7) working days after receiving all the required details from the Customer. The maximum reimbursement is capped at Indian Rupees Three Thousand (INR 3000/-) including taxes and other incidental charges.
Customers are required to submit the original bills and a cover letter with details of the reimbursement. This service is applicable only incase the Customer Vehicle is completely immobilized and cannot be repairs within next Twenty - Four (24) hours of the incident time.
In the event of a complete immobilization of Customer Vehicle due to a breakdown or accident, ReadyAssist will provide free Accommodation support for a night through its partner accommodation providers. Incase of unavailability of ReadyAssist vendors in Customer incident location, the service can be self-facilitated by Customer and the cost incurred for the same will be reimbursed by ReadyAssist to the Customer bank account within seven (7) working days after receiving all the required details from the Customer. The maximum reimbursement is capped at Indian Rupees Three Thousand (INR - 3000/-) including taxes and other incidental charges.
Customers are required to submit the original bills and a cover letter with details of the reimbursement. This service is applicable only incase the Customer Vehicle is completely immobilized and cannot be repairs within next 24 hours of the incident time.
ReadyAssist will facilitate thirty (30) minutes of free legal assistance on call to Customers for consulting matters related to issues arising out of accidents. The initial thirty (30) minutes consultation is provided free but if the Customer wants to extend the service with the same lawyer, then the additional charges incurred for the same had to be fully borne by the Customer and paid directly to the lawyer or the entity facilitating such services. Any consequence of such services are at the sole responsibility of Customer and ReadyAssist cannot be held responsible for the same.
ReadyAssist will facilitate thirty (30) minutes of free medical consultation on call to Customers for consulting matters related to medical and health issues arising out of accidents or any injuries during driving. This is only a medical consultation for quick first aid support and cannot be considered as a replacement for regular treatments. The initial thirty (30) minutes consultation is provided free but if the Customer wants to extend the service with the same doctor, then the additional charges incurred for the same had to be fully borne by the Customer and paid directly to the doctor or the entity facilitating such services. Any consequence of such services are at the sole responsibility of Customer and ReadyAssist cannot be held responsible for the same.
All payments made against the ReadyAssist Services on the ReadyAssist Application by you shall be compulsorily be in Indian Rupees acceptable in the Republic of India. ReadyAssist Application will not facilitate transactions with respect to any other form of currency with respect to ReadyAssist Services made on ReadyAssist Application. You can pay by
You understand, accept and agree that the payment facility provided by ReadyAssist is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving cash payment, collection and remittance facility for the transactions on the Application using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, ReadyAssist is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.
ReadyAssist shall confirm and initiate the ReadyAssist Services only upon receiving the confirmation from you. If You wish to cancel a ReadyAssist Service on the ReadyAssist Application, You shall select the cancel option on the ReadyAssist Application. It is to be noted that You may have to pay a cancellation fee for transactions initiated on the ReadyAssist Application for which work has already been commenced by the Mechanic, as the case may be. With respect to work commenced by Mechanic the cancellation fee will be charged to You which will be in accordance with the cancellation and refund policies of such Orders.ReadyAssist may cancel the transaction initiated by You on the ReadyAssist Application, if:
If the Service cannot be completed for reasons that are not in control of ReadyAssist, ReadyAssist shall initiate the Refund for the cancelled the order. ReadyAssist shall refund for such cancelled order, as per the table mentioned below:
|PAYMENT METHOD||REFUND SOURCE||TAT|
|Net Banking||Source||5-7 Business Days|
|Debit/Credit Cards||Source||5-7 Business Days|
|UPI||Source||5-7 Business Days|
|Phone Pe (Wallet)/Wallets-Paytm/Mobikwik/Freecharge||Source||5-7 Business Days|
All decisions with respect to refunds will be at the sole discretion of ReadyAssist and in accordance with ReadyAssist’s internal refund policy (Refund Metrics) and the same shall be final and binding. All refunds initiated by ReadyAssist shall be refunded to the financial source account from which, You have initiated the transaction on the Platform.
Please read the Terms carefully before using the ReadyAssist Application or registering on ReadyAssist Application or accessing any material or information through the ReadyAssist Application.
In order to use the Services, you must first agree to the Terms. You can accept the Terms by:
ReadyAssist may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of ReadyAssist Application after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.
ReadyAssist may provide a translation of the English version of the Terms into other languages. You understand and agree that any translation of the Terms into other languages is only for your convenience and that the English version shall govern the terms of your relationship with ReadyAssist. Furthermore, if there are any inconsistencies between the English version of the Terms and its translated version, the English version of the Terms shall prevail over others.
ReadyAssist may, at its absolute sole discretion, add, modify, upgrade, extend, withdraw or alienate any of the ReadyAssist Services listed above from time to time. ReadyAssist does not provide any guarantee to You that the ReadyAssist Services will be made available to You at all times.
Whilst we endeavour to ensure that the information available on or through ReadyAssist is correct, up to date and accurate we do not warrant the accuracy and completeness of such material. In particular (but without limitation), ReadyAssist permits you to access and receive information supplied by third parties. The third parties submitting this information are responsible for ensuring that material submitted is accurate and complies with relevant laws and codes. We will not be responsible to you for the conduct of any such third party or for any error or inaccuracy in any material they supply. Although we aim to offer you the best service possible, we make no promise that Services will meet your requirements. We cannot guarantee that Services will be fault free or continuously available. Your access to ReadyAssist may occasionally be restricted to allow for repairs, maintenance or the introduction of new features.
If you have any queries relating to the processing or usage of information by you in connection with this Policy, please email us at firstname.lastname@example.org or write to us at the following officer:
Ms. Manju Shri
Corporate Legal Officer
Sundaravijayam Automobile Services Private Limited (ReadyAssist) HQ
Site no. 157-158, 159-160, The Pearl, Begur Hobli, Bommanahalli, Bangalore, Bengaluru (Bangalore) Urban, Karnataka, 560103
Roadside Assistance is an emergency On-Spot Service that can be availed in case of any Vehicle breakdown, which assists in mobilizing your Vehicle. Roadside Assistance covers services like Flat Tyre Support, Battery Jumpstart, Minor Repair, Stepney Change, Custody Service, Emergency Fuel Delivery (only in case of no fuel on road), Key unlock assistance, Towing Service In-case of Mechanical Breakdown and Accidental Towing, Free ambulance Support (In case of accidents), Accident recovery Support, Crane Support, Taxi Support, Accommodation.
ReadyAssist has different Subscription Plans like Basic, Pro and Elite for Bikes and Cars. ReadyAssist Subscription Plans may vary from time to time which is defined here
Generally, a Subscription Plan is valid for One (1) Year; however we also have Micro Level Subscription plans where the validity is as per product definition.
There is a defined cooling period of Twenty-Four (24) - Seventy - Two (72) hours* from the purchase time which enables Customer to have any updates or changes in the basic information provided in the purchased Subscription Plan, also to avoid any misuse of the Subscription Plan *cooling period depends on the respective product purchased. Refer product definition for further details.
The Subscription Plan contains a scratch card with code, which has to be registered/activated through ReadyAssist Customer App (Super App) or by visiting our website to register basic Personal Information and Vehicle details. (www.readyassist.in)
No, the Subscription Plan is Vehicle specific, once you link the Subscription Plan to a particular Vehicle registration number, the service can be availed to the specific Vehicle only. In case if the Customer has multiple Vehicles, the Customer shall buy multiple Subscription Plans for different Vehicles. However, if Customer is not subscribed to any plan, the Customer can avail our On-Demand Services only in specified location in case of Emergency Roadside Assistance paying per incident cost.
The Services covered under Subscription Plan are as below
ReadyAssist shall strive and ensure to provide services faster than fastest to the designated locations. The Turnaround time shall be thirty (30) minutes - forty (40) minutes, however ReadyAssist shall not be responsible for any delay caused by conditions beyond the control of ReadyAssist like traffic jams, riots, road blocks, route diversions, rain, flood, heavy snowfall, any natural calamities, rallies, state bandh, etc.
No, generally Subscription Plan covers any repairs that can be performed on-spot with minimal support to mobilize the stranded Vehicle. However, we will assist you with towing the Vehicle to the nearest repair centre in case of major repairs.
Subscription Plan covers a set of services to mobilize the Vehicle on-spot, during the repairs there might be requirement of additional services or support like spares/Consumables/Crane Support/Toll charges/Parking Charges/Permit Charges if any to mobilize the Vehicle and that will incur additional cost/local charges, which is to be borne by Customer.
We can assist in delivery of fuel to the spot in case there is a need for. Maximum & Minimum two (2) litres for bike and five (5) litres for car will be delivered. The Customer shall provide a Government ID (Aadhaar card/Pan Card) for security purposes. The fuel shall be filled into the Vehicle fuel tank directly by our Service Provider and will not be delivered to the Customer's hand. In cases where the fuel cannot be filled in the Vehicle by our Service Provider, then the order will be cancelled. In such cases, it will be considered as one (1) Incident. However, the cost of the fuel shall be borne by the Customer as per fuel station invoice
First Information Report (FIR) is not mandatory for all towing service. However, in case of an accidental Vehicle Recovery/Towing needs a minimum of Police Clearance Certificate to avail the service. There is a cap of ninety (90) minutes waiting period from the time the tow Vehicle reaching the spot, in-case there is any documentation pending for legal clearance, and if failed the same will be considered as one incident
The Vehicle will be towed only in case of major repair. 2W will be towed in Flatbed towing. 4W will be towed in two types of towing:
Generally, Subscription Plan covers fifty (50) kilometers of towing service per incident. The kilometers coverage varies according to the different Subscription Plans from the pickup to drop Location (twenty (20) kilometers - Two Hundred and Fifty (250) kilometers).
Key Unlock assistance is a service where you can take assistance in unlocking your Vehicle in situations where the key is lost/misplaced or locked inside the Vehicle for any reason. In case there is limitation in accessing (Electronically programmed key, Premium Vehicles, Laser cut keys) the Vehicle will be towed to the nearest service centre. To avail this service, it is mandatory for owner of the Vehicle to be present at the time of task.
Yes, the Subscription Plan is Vehicle specific and can be availed by any authorized person related to the Vehicle owner with a valid ID card (except key unlock and towing services).
Yes, you being an esteemed Customer of ReadyAssist, even after all the free incidents are utilized; you can still avail any service under Pay and Avail method at any time.
Yes, at times there might be Additional Puncture/Spares/Consumables/Crane Service/Parking charges/Permit Charges/Toll Charges/any additional Services or Extra kilometers driven over and above the defined kilometer's as per the Subscription Plans (in-case of towing), in all the above situations additional charges will apply.
ReadyAssist shall not provide services for person under the influence of alcohol, drugs, toxins or narcotics not medically prescribed, under the age of eighteen (18) years, without a valid driving license, participation in a criminal offence or act, exceeding the limit of number of passengers permitted to travel, carrying overweight load than the permitted weight.
Yes, Customer will be charged in case of cranes used to recover a Vehicle from accident spots. Customer has to pay as per invoice provided by ReadyAssist.
Taxi reimbursement can be claimed only when the Vehicle breaks down: If the service is requested after 8PM and/or our Service Provider is unable to fix the Vehicle due to any major repair. Claim can be raised up to Indian Rupees One Thousand only (INR – 1000/-) for fifty (50) kilometers. Customer has to provide invoice to claim the amount. Amount will be reimbursed within seven (7) working days
Customer can claim accommodation reimbursement only when Vehicle breaks down after 8 PM and/or our Service Provider is unable to fix the Vehicle due to any major repair. Claim can be raised up to Indian Rupees One Thousand and Five Hundred (INR 1500/-). Customer will need to provide invoice within three (3) days. Amount will be reimbursed within seven (7) working days from the date of receipt of invoice.
Yes, you can cancel the Subscription Plan anytime. However, Subscriptions Plans are non-refundable.
Yes, you can only upgrade the plan anytime within the Cooling period
Yes, you can change/modify the Subscription Plan anytime within the Cooling period.
We have 24/7 Customer Support through call/WhatsApp chat/Web Chat/App Chat on which any of your queries or concerns can be addressed.
You can use Customer App (Super App) or by visiting ReadyAssist website and login with your registered mobile number and validate with a One - Time Password (OTP) to access your profile with Subscription Plan Details.
Yes, ReadyAssist provides Pan India Support for Subscribed Customers. However, there are few locations we provide limited support due to some Operational Restrictions.
Yes, ReadyAssist provides 24/7 Roadside Assistance anytime, anywhere in India.
ReadyAssist in good spirit ensures and tries its best to provide support to all its Customers, however it depends on the services available at different locations.