Last Updated & Reviewed on 7th November 2023

24/7 On-spot Repair Support

ReadyAssist will provide service & support in the event of a Vehicle breakdown due to Flat tyre, drained battery, any minor electrical and mechanical problems, lost/misplaced key or accidents.

Flat Tyre (Tube)/(Tubeless)

Flat Tyre generally occurs due to any punctures on the tubes or tyres because of any sharp objects piercing like nails, thorns, pins, etc. or valve pin issues, valve neck issues, rim bend problem etc.

Flat Tyre generally happens due to long halts of the Vehicles. ReadyAssist shall provide the following service either by fixing the Puncture or by fixing the valve pin or by replacing the tube, as per the Service requirement. The Service labor cost and the conveyance fee shall be of free of cost to the Vehicles under the Subscription Plans*. Also, the Service Cost shall be free for up to One (1) puncture fixing and more than one puncture fixing shall be charged as per the actuals to the Customer.

ReadyAssist shall ensure that all the tyres shall be checked for air pressure and filling as per the OEM guidelines. Stephney change will be done in case of a major problem which includes wheel rim bent which may not be fixed at the spot.

Drained Battery

In the event of a drained battery, ReadyAssist will help the Customer by Jump-Starting the Vehicle also by checking the battery voltage and recommending the Customer for the next steps in case if the battery voltage is low and below the threshold level required and set by the OEM.

If the battery is dead and that needs to be replaced, the Customers can get it organized by our Mechanics locally and expenses associated with such purchase, fixing and conveyance should be borne by the Customer. We request the customers to check the Genuinity of the battery and its warranty before purchasing the same from our Mechanics. ReadyAssist will ensure our Mechanics are trained to deliver the best service to Customers, however products and services purchased outside the scope of our work is only a facilitation provided by ReadyAssist and cannot be held responsible for its outcome.

Minor Electrical & Mechanical Problems

In the event we shall facilitate with the Mechanic who are skilled to perform the task as per the OEM guidelines. ReadyAssist shall bear the labour and conveyance cost to render the Service, However, the cost of the spare parts (if required for replacement) for vehicle on spot and any other incidental conveyance to purchase such spare parts shall be borne by Customer. ReadyAssist shall suggest the Customer to take the Vehicle to the nearest authorized workshop to get the Vehicle checked and repaired to avoid further breakdown in the future. All the repairs & services facilitated under this category shall be only on the guidelines of the OEM.

Key Unlock Assistance

In the event of a key unlock assistance due to the following reasons: (i) broken key; (ii) key locked inside; or (iii) lost key, ReadyAssist shall assist the Customer to get the spare key from Customer residence or office which is within twenty five (25) kms radius or can arrange for a duplicate key, all additional such as extra kms,duplicate key arrangement costs incurred in facilitating the Service shall be borne by the Customer. Our representative shall hand over the spare key only after validating the Customer Identify proof matching the same with Vehicle Ownership. Our Order Management Team shall coordinate the communication & support required for this service with all the parties.

Custody Service

In case of an accident or breakdown where the Vehicle requires towing and Customer is at an urgency to the relocate the vehicle from the particular location, ReadyAssist shall designate our Mechanic to take custody of the Vehicle till the Vehicle is towed or handed over to an authorized personnel by ReadyAssist of our Client or the Customer. The Custody Service is capped at 8 Hours in case the Vehicle is not towed or mobilized for any reasons beyond the scope of work of ReadyAssist. For such extended support, ReadyAssist shall charge INR 250 for every additional hour of support.

Emergency Fuel Delivery (two (2) Times in a year)

In the event a Customer runs out of fuel (Petrol or Diesel), ReadyAssist shall assist with up to five (5) liters for cars and up to Two (2) liters of fuel for bikes, delivered through a Jerry Can. ReadyAssist will bear the cost of facilitating the service including the conveyance cost. The fuel cost needs to be borne by the Customer as per the actuals. ReadyAssist might not be able to deliver the fuel brand or type of Customer choice and the applicability of this service is based on the availability of fuel stations within fifty (50) Kilometers from the location of incident reported.

Our representative shall directly fill the fuel to the Customer Vehicle after getting the quantity and fuel type validated by the Customer. Our representative will not deliver the fuel-can with fuel to the Customer at any situation, it can be only filled to the Vehicle directly by us.

Battery Swapping

In the event of a fully drained battery or dead battery for EV Vehicles, ReadyAssist will assist in getting replacement/spare battery for swapping from nearest authorized personnel or entity as per OEM guidelines . Customer has to arrange for the replacement/spare battery from the customer home/authorized dealership. The incidental cost, service cost & conveyance cost required for operating are to be fully borne by the Customers. Facilitation of batteries for swapping will be applicable only within 50 Kilometers Radius.

Free Towing Service (up to fifty (50) Kilometers) - Regular

In the event of an accident due to which the Vehicle is in a non-drivable condition and which can not be fixed on the spot through our services, then the Customer Vehicle will be towed to an authorized workshop as instructed by the customer. The towing will be free for the first fifty (50) Kilometers from the incident location to the drop location and beyond fifty 50 kilometers will be charged to the Customers directly as per the applicable market rates. All necessary clearance documents should be arranged by the customer.

Accident recovery Support - Crane Suppor

In the event of an accident or if the Vehicle gets stuck in ditches, mud or snow, ReadyAssist will organize the nearest available vendor who can facilitate lifting/extraction of vehicles or similar services. All the cost incurred in rendering this service has to be borne by the Customer fully. ReadyAssist cannot be held liable or responsible for any damages caused to Customer Vehicle while trying to render such services by our vendor.All necessary clearance documents should be arranged by the customer.

Free ambulance Support (Incase of accidents)

ReadyAssist will facilitate free ambulance service to Customers in the event of an accident or any medical emergency while driving or on the road. ReadyAssist will bear the cost of such service provided for up to from the incident location. ReadyAssist do not guarantee or undertake any performance guarantee or efficiency of the service due to its nature of operation. The service is subject to availability of vendors who render such services in the incident location. ReadyAssist will be unaware of the situation if the incident is not reported by Customer, or his/her co-passenger or by other means of technology integrations and cannot be held responsible for any consequences thereof. Customers cannot request reimbursements of the expenses self incurred by using such service.

Taxi Support (Only incase of a breakdown or Accident and up to fifty (50) Kilometers)

In the event of a complete immobilization of Customer Vehicle due to a breakdown or accident, ReadyAssist will provide free Taxi support up to fifty (50) Kilometers once in a year the service can be self-facilitated by Customer and the cost incurred for the same will be reimbursed by ReadyAssist to the Customer bank account within Seven (7) working days after receiving all the required details from the Customer. The maximum reimbursement is capped at Indian Rupees OneThousand (INR 1000/-) including taxes and other incidental charges.

Customers are required to submit the original bills and a cover letter with details of the reimbursement. This service is applicable only in case the Customer Vehicle is completely immobilized and cannot be repaired within the next Twenty - Four (24) hours of the incident time. Please add timing from 8PM-8AM

Accommodation (incase of Breakdown/Accident - One (1) Night)

In the event of a complete immobilization of a Customer Vehicle due to a breakdown or accident, ReadyAssist will provide free Accommodation support for a night through its partner accommodation providers. Incase of unavailability of ReadyAssist vendors in Customer incident location, the service can be self-facilitated by Customer and the cost incurred for the same will be reimbursed by ReadyAssist to the Customer bank account within seven (7) working days after receiving all the required details from the Customer. The maximum reimbursement is capped at Indian Rupees Thousand five hundred

(INR - 1500/-) including taxes and other incidental charges

Customers are required to submit the original bills and a cover letter with details of the reimbursement. This service is applicable only in case the Customer Vehicle is completely immobilized and cannot be repaired within the next 24 hours of the incident time. Please add 8 PM-8 AM time

24/7 Legal Assistance on phone call

ReadyAssist will facilitate thirty (30) minutes of free legal assistance on call to Customers for consulting matters related to issues arising out of accidents. The initial thirty (30) minutes consultation is provided free but if the Customer wants to extend the service with the same lawyer, then the additional charges incurred for the same had to be fully borne by the Customer and paid directly to the lawyer or the entity facilitating such services. Any consequence of such services are at the sole responsibility of Customer and ReadyAssist cannot be held responsible for the same.

24/7 Doctor on phone call

ReadyAssist will facilitate thirty (30) minutes of free medical consultation on call to Customers for consulting matters related to medical and health issues arising out of accidents or any injuries during driving. This is only a medical consultation for quick first aid support and cannot be considered as a replacement for regular treatments. The initial thirty (30) minutes consultation is provided free but if the Customer wants to extend the service with the same doctor, then the additional charges incurred for the same had to be fully borne by the Customer and paid directly to the doctor or the entity facilitating such services. Any consequence of such services are at the sole responsibility of Customer and ReadyAssist cannot be held responsible for the same.

GENERAL TERMS AND CONDITIONS

• Roadside Assistance subscription services shall be provided only if the vehicle has a breakdown or has been immobilized on road. Service requests that arise at the customer home/doorstep shall not be fulfilled.
• All Plans generally carry a cooling period of 120 hours from the time of activation. Customers are requested to check the applicable cooling period, plan validity period, service inclusions details, etc for their specific plan before subscribing to the same.
• Wherever unlimited incidents is applicable under a particular plan for any kind of service, it is capped at 25 incidents per year for such particular service.
• ReadyAssist shall attempt to provide repair on spot wherever possible. However, in case not possible customers would need to avail towing service, at an additional count of incident.
• Customers are requested to read and agree to this Terms & Conditions, Privacy policy and Service related information before subscribing to ReadyAssist subscription packages.3.ReadyAssist Services are provided 24/7 across PAN India. On-Demand Services are provided only within the defined locations
• Day and Night charges may vary accordingly. Timings - Day shall be considered from 8AM to 8PM and Night shall be considered from 8PM to 8AM
• For any spares, consumables, fines, statutory compliances, toll, parking and applicable taxes are charged as per the actuals.
• ReadyAssist shall undertake reasonable due diligence to verify requests such as key lock-out , fuel delivery etc. However ReadyAssist remain indemnified in case of malafide intent on the service requestor’s part.
• ReadyAssist services are not applicable under an event where the driver of the Vehicle is found to be in any of the situations listed here - under the influence of alcohol, drugs, toxins or narcotics not medically prescribed, under the age of 18 years, without a valid driving license, participation in a criminal or offensive act, exceeding the limit of number of passengers permitted to travel, carrying over weight load than the permitted weight etc.
• ReadyAssist will strive and ensure to provide services within the stipulated time, however ReadyAssist is not responsible for any delay caused by conditions beyond the control of ReadyAssist like traffic jams, riots, road blocks, route diversions, force majeure, rain, flood, any natural calamities, Failure of partner service providers, rallies, state bandh etc.
• In case of misuse of our services, non-payment of services charges, misbehaving to our technicians/employees - ReadyAssist reserves all the rights to bar a Customer's Subscription/profile/service and take necessary legal action against Customer.
• ReadyAssist is not responsible for any incorrect information provided by our Customers while booking a service/Subscription and the consequences caused thereafter.
• ReadyAssist shall not be held responsible for any damages caused while rendering any services.
• Customers are requested to demand the Mechanic to provide the necessary Spares bills.
• ReadyAssit shall measure to provide a safe and secure service to our stranded Customers. We have a ReadyAssist field force on request to support female Customers during incidents at night times. However, we would request every Customer to be aware and cautious regarding safety and security and to report to the nearest police station if there is any threat. ReadyAssist shall ensure all necessary support in best interest and ReadyAssist shall not be legally liable for any safety and security concerns.
• ReadyAssist can take in-charge of situations during a medical emergency where the Customer is fully or partially unconscious. The ReadyAssist team will take care of all the expenses made until we entrust the responsibility of the Customer/victim to a concerned family member or friend or any other concerned person. The actual expenses incurred till that point needs to be reimbursed to ReadyAssist by the family member of the Customer within three (3) days. ReadyAssist will intimate to the concerned authority only in case the Customer has not updated his/her emergency contact.
• The Subscription Plan is Vehicle specific, once you link the Subscription Plan to a particular Vehicle registration number, the service can be availed to the specific Vehicle only. In case if the Customer has multiple Vehicles, the Customer shall buy multiple Subscription Plans for different Vehicles. However, if Customer is not subscribed to any plan, the Customer can avail our On-Demand Services only in specified location in case of Emergency Roadside Assistance paying per incident cost.
• The Vehicle shall be towed only in case of any major repairs. 2Wheelers will be towed in Flatbed towing. 4Wheelers will be towed in two types of towing:
• Lifting Towing - 4W Lifting towing will be used in case of when the wheels are jammed in front or back and also if the car is stuck in mud or pot hole where it needs to be lifted from on spot.
• Flatbed towing - Flatbed towing will be used only when all four (4) wheels are in moveable condition, mostly in case of any Mechanical Breakdown.
• In case where all four (4) wheels are jammed, Recovery crane service/Accident Recovery will be used to load the car into a flatbed towing truck.
• In case of consecutive requests of same service for a same Vehicle under the Subscription Plan will call for an investigation to research on the situation to recommend the best possible fix for the issue. The Customer will be charged for a service, if incase the Customer submits the same service request again without fulfilling the recommended fix by ReadyAssist.
• In case of consecutive requests of same service for a same Vehicle under the Subscription Plan will call for an investigation to research on the situation to recommend the best possible fix for the issue. The Customer will be charged for a service, if incase the Customer submits the same service request again without fulfilling the recommended fix by ReadyAssist.
• ReadyAssist services under the Subscriptions Plans are not available for immobilization resulting from damages caused by intervention of police or other authorities, Vehicles kept in non-roadworthy conditions or not serviced in accordance with the manufacturer's recommendations.
• Authorization to contact - By agreeing to this terms & conditions, a Customer availing our service through app request or website or through any other medium is authorizing ReadyAssist to use their contact information like Phone number, email ID & address for further communication by SMS or Calls or emails.
• ReadyAssist is authorized to add or change any or all the terms and conditions at its own discretion at any time without prior intimation. So we would request our Customers to visit our Terms & Conditions and other relevant contents before availing any service
• ReadyAssist is a brand owned and operated by Sundaravijayam Automobile Services Private Limited (ReadyAssist) with CIN : U63031KA2018PTC119111 & GSTIN : 29ABBCS2203G1ZO and having its corporate office address as 839/2, 24th Main Rd, behind Thirumala Theatre, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102
• All the General Terms and Conditions are applicable for customers availing any subscription plan from ReadyAssist. However, plans specific Terms and Conditions are also applicable, the details of which can be accessed either by our website or product brochures. Customers are requested to make note of the same.